Total Confidence, Total Solution, Total Commitment
At SW Group Logistics, we pride ourselves on being a leading national logistics provider, offering end-to-end transportation and full logistics packages to solve supply chain challenges. As one of the largest privately owned logistics firms in the UK, we have built our reputation on being genuinely customer-centric, with a hands-on, straightforward approach that ensures customer satisfaction.
Our company was founded upon core ethics of reliability and customer care, and we pride ourselves on never losing a customer due to poor service. We go the extra mile to ensure that our customers receive the highest level of service, and we are proud to say that our clients have complete confidence in our ability to deliver their goods on time, every time.
Our Services
We offer a range of services designed to meet the needs of our customers. Our distribution services include next-day delivery, day-to-day transportation, and logistics and warehouse solutions. We also have extensive experience and expertise in handling "out-of-gauge, " damage sensitive, and high-value goods, making us the leading UK logistics partner for manufacturers and distributors in the renewables sector.
Our warehousing services provide secure and efficient storage solutions for our customers, with 150,000 square feet of warehouse space and 24-hour end-to-end visibility and traceability via our bespoke IT systems. We understand the importance of delivering goods on time, and our strategically located UK depots are staffed by our own employees who are committed to providing the highest level of service.
Our Commitment
We are committed to providing our customers with total confidence, total solution, and total commitment. We operate our own pallet network using our own trucks and drivers, giving us complete control over the quality of our service. We are constantly investing in new technology to improve efficiency, allowing us to stay lean and agile, and delivering peace of mind to our customers.
Our highly dedicated team works closely with our clients to understand their needs and provide tailored solutions to meet those needs. We are proud to say that our customers have complete confidence in our ability to deliver their goods on time, every time, and we are committed to continuing to provide the highest level of service to our customers.
Customer Experience
The experience of customers using SW Logistics varied greatly, with some having positive encounters while others described their experiences as terrible. Some customers reported receiving excellent service, with drivers arriving on time and being extremely helpful. For example, one customer praised the team for turning around their request in three days and delivering sheds from St Helens to Wiltshire with ease.
Incidents and Complaints
On the other hand, many customers expressed frustration and even anger due to the reckless and incompetent driving of some SW Logistics drivers. Several customers reported near-misses and close calls on the road, with others complaining about drivers cutting them off, speeding, and not respecting traffic rules. Some customers even reported accidents and damage caused by the company's drivers.
Problems with Service
In addition to the issues with driver behavior, some customers also complained about the logistics company's service, describing delays, missing pallets, and broken goods. One customer reported sending emails and making phone calls to no avail, while another customer expressed frustration with the company's tendency to use oversized vehicles for small drops and their hold music, which they found misleading.
Counterexamples
Two customers did report having positive experiences with SW Logistics. One customer praised the delivery of a heavy parcel and the driver's willingness to solve problems, while another customer praised the team's quick turn-around in Swindon hub.
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