BIG ENOUGH TO COPE, SMALL ENOUGH TO CARE
Welcome to Broughton Transport Solutions, a family-run logistics company based in the heart of Wiltshire. We have built a stellar reputation both domestically and internationally for the calibre of our haulage and pallet transport services. Specialising in UK and international transport using temperature-controlled transport and ambient transport, our modern fleet of vehicles enables us to offer chilled, frozen, and ambient deliveries across the UK and Europe.
At Broughton Transport Solutions, we pride ourselves on delivering a high standard of logistical services, tailored to meet the needs of both large and small customers. Our experienced team understands the importance of timely and safe deliveries, and we guarantee to always meet your expectations.
Transport Fleet
Our transport fleet covers approximately 4,000,000 kms / 2,500,000 miles per year, with an average of 3000 channel crossings across the English channel per year. We use both the Channel tunnel and cross-channel ferries to ensure seamless and efficient deliveries. Our vehicles are renewed every five years to ensure reliability for our customers, and our fleet of refrigerated vehicles offers temperature-controlled deliveries in the UK and Europe.
All of our vehicles are equipped with tracking devices, enabling us to pinpoint the vehicle's location at any stage of the delivery and provide real-time ETAs to our customers. Our state-of-the-art trailers can accommodate frozen and/or chilled deliveries within the same trailer, with divided compartments to ensure products are kept at the right temperature. Our trailers are serviced and calibrated regularly to ensure the environment for the product is perfect for transportation every time. We are committed to reducing our carbon footprint, and our state-of-the-art vehicle tracking and optimisation ensures we are driving towards a greener future.
Services Offered
At Broughton Transport Solutions, we offer a range of services to meet the needs of our customers. Our general haulage service is designed for the transportation of goods that do not require temperature control, and our refrigerated haulage service ensures the safe transportation of chilled and frozen goods. We offer pallet network services, enabling us to transport pallets of goods efficiently and cost-effectively.
Our warehousing and storage services offer secure and safe storage for goods, with 24/7 surveillance and access control. Our international transport services enable us to transport goods across Europe, and our groupage shipping service allows us to consolidate shipments, reducing costs and increasing efficiency.
At Broughton Transport Solutions, we are committed to providing a high standard of logistical services to our customers. We are big enough to cope with the demands of our customers, but small enough to care about each and every delivery. Contact us today to learn more about how we can help you with your logistical needs.
Poor Customer Service and Unprofessional Conduct
It appears that a significant number of customers have had a disappointing experience with Broughton Transport, citing poor customer service and unprofessional conduct from their drivers. Many reviewers have expressed frustration and anger at being cut off on the motorway, having their property damaged, and receiving poor treatment from the company's staff. Some have reported issues with damaged goods, missed deliveries, and poor communication from the company.
Lack of Accountability and Redress
Several reviewers have commented on the company's lack of accountability and redress when mistakes are made. Many have reported being ignored or met with a lack of concern when complaining about issues with their deliveries. This has led to feelings of frustration and mistrust among customers.
Positive Reviews
Despite the overwhelming negative feedback, there are a few reviewers who have had a positive experience with Broughton Transport. These reviewers have praised the company's drivers for being friendly, polite, and efficient, and have appreciated the company's help in resolving issues.
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