Transforming Bathrooms, Transforming Lives
At Platinum Travel, we are a family-run business, founded and run by two brothers, Alex and Ryan. With over 25 years of combined experience in the private hire taxi and airport transfer industry, we are passionate about providing our customers with the very best service available. We believe that a journey should be more than just a means of transportation - it should be an experience. That's why we go above and beyond to ensure that every journey with us is comfortable, safe, and stress-free.
Our Services
We offer a range of specialized services to meet all of your travel needs. Whether you need a reliable transfer to the airport, a smooth journey to your favorite coastal destination, seamless transportation to a cruise terminal, expert transportation to your next event or a comfortable ride for your corporate travel needs, we have got you covered. Our experienced drivers and modern vehicles ensure that your journey is comfortable, safe and stress-free. Choose Platinum Travel for a premium travel experience that exceeds your expectations.
Our Fleet and Drivers
Our modern fleet of vehicles is expertly maintained and equipped with the latest technology, including GPS tracking and air conditioning, to ensure your journey is as comfortable and efficient as possible. We offer a variety of vehicle types to suit your needs, including saloons, estates, MPVs, and 8-seater minibuses. Our vehicles are well-maintained, fully licensed, and insured, providing you with peace of mind and a hassle-free journey. Our team of drivers are all fully trained, licensed, and insured, with up-to-date DBS and medical checks. They are also experienced and knowledgeable about the local area, ensuring that you arrive at your destination on time and in style.
Real-Time Information
At Platinum Travel, we understand that planning a journey can be stressful, which is why we provide all the information you need to stay informed and prepared. Our real-time flight and ship tracking services allow you to keep track of your transport, while our weather and road reports keep you up-to-date on any potential disruptions. With our comprehensive information services, you can relax and enjoy your journey, confident that you have all the information you need at your fingertips.
Our Commitment
We are committed to providing a premium service that exceeds your expectations. We believe that our customers deserve the very best, and we will go above and beyond to ensure that your journey with us is exceptional in every way. Choose Platinum Travel for your next journey and experience the difference that comes from a family-run business with a passion for excellence.
Overview
The reviewed company, Platinum Travel, has received numerous positive reviews from satisfied customers. The majority of reviewers have given the company a 5-star rating, praising their exceptional service, punctuality, and professionalism.
Booking and Payment
Several reviewers mentioned difficulties with booking and pricing with other taxi companies, but Platinum Travel provided a more competitive quote. Lee Tyas noted a price difference of 31 pounds compared to another taxi company, and Thomas Mottershaw found them cheaper than a local firm.
Driver Quality
Recurring praises about the company's drivers include their politeness, friendliness, and helpfulness. Gavin Wroe mentioned driver Sean, who kept him informed about the route, while Stacy Naylor praised Alex's chatty and helpful nature. Other reviewers mentioned specific drivers, such as Matt and Alex, who provided excellent service.
Service Standard
Recurring themes throughout the reviews include punctuality, professionalism, and a sense of safety. Many reviewers mentioned that the drivers arrived early or on time, and several highlighted the company's willingness to accommodate changes or requests. The cleanliness and condition of the vehicles were also praised.
Consistency
Several reviewers have used Platinum Travel on multiple occasions, praising the company's consistency in providing excellent service. Steph Cusworth and Dave Stainforth specifically mentioned their repeated experiences with the company, while Dawn Marshall and Maxine Brown commended the company's reliability.
Phone Operator
The phone operators at Platinum Travel were also praised for their politeness and helpfulness. Beth Wilks noted that the operator was lovely and polite, while Rachel Morgan appreciated the ability to track the driver and receive updates on the booking.
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