Trust us to care for you and your family
At Dunedin Medical Practice, we are dedicated to providing high-quality healthcare services to our patients in a caring and compassionate environment. Our team of healthcare professionals and support staff are committed to delivering exceptional patient care, and we strive to make a positive impact on the health and wellbeing of our community.
Our Services
We offer a wide range of healthcare services, including routine appointments, home visits, repeat prescriptions, and test results. Our clinics and services include First Contact Physiotherapy, non-NHS services, asthma control tests, COPD assessment tools, podiatry self-referral, and more. We are dedicated to providing comprehensive care to our patients, and we work closely with other healthcare professionals to ensure that our patients receive the best possible care.
Patient-Centred Care
At Dunedin Medical Practice, we believe that patients' needs are at the heart of everything we do. We are committed to providing patient-centred care, and we strive to create a welcoming and inclusive environment for all our patients. Our website has been designed to make it easy for you to gain instant access to the information you need, and we hope that you find it a useful resource for your healthcare needs.
Practice News and Updates
We regularly update our website with the latest news and updates from our practice. You can find information on practice changes, new services, and important updates on healthcare services. We also provide access to useful resources and links to other relevant medical organisations.
Accessibility
Our practice has access suitable for disabled and wheelchair-bound patients. A foldable wheelchair is available to assist patients into the surgery if necessary. We are committed to ensuring that our practice is accessible to all patients, and we strive to create a welcoming environment for everyone.
Reception and Staff Performance
The reception staff at Dunedin have been consistently friendly and helpful, managing to maintain a good level of service despite the challenges posed by COVID. This has been appreciated by patients, who feel that the staff are doing a commendable job.
Patient Experience
Unfortunately, not all experiences at Dunedin have been positive. One patient's mother-in-law had a distressing experience when she was asked to drop off a urine sample. She was left standing outside and unwell, eventually having to go around the side and knock on a window to get attention. The staff member who attended to her was unhelpful and forced her to pour her urine sample into another container in the car park, causing her significant distress. This has led to feelings of disappointment and frustration with the lack of care and compassion shown by the staff.
Overall Impression
Despite the challenges and difficulties faced by the clinic, the staff and doctors at Dunedin have been commended for their hard work and dedication. However, there are areas that need improvement, particularly in terms of patient care and communication.
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