Book with confidence, arrive with a smile
At City Cabs, we are proud to be Edinburgh's fast and reliable taxi service, providing a safe and efficient way to get around the city. With nearly 100 years of experience, we have established ourselves as a trusted and reputable company, committed to delivering the highest standards of service to our customers.
Our History
Since 1925, City Cabs has been serving the people of Edinburgh, providing a vital transportation service to the community. Over the years, we have continued to innovate and adapt to the changing needs of our customers, investing in the latest technology and training our drivers to the highest standards.
Our Services
We offer a range of services to cater to the diverse needs of our customers. From airport transfers to wedding taxis, we provide a reliable and efficient way to get to your destination. Our taxis can also be used for the collection and delivery of parcels, documents, and other goods. We accept all major credit and debit cards, and our wheelchair-accessible taxis are available on request.
Our Technology
We were the first taxi company in Edinburgh and Scotland to invest in highly advanced data technology, allowing us to provide a faster response time to our customers. Our control staff use the latest technology to dispatch taxis quickly and efficiently, ensuring that you arrive at your destination on time.
Our Drivers
All our drivers undergo a police check prior to receiving their taxi licence and are required to apply for an enhanced disclosure every three years. Our drivers are professional, courteous, and knowledgeable of the city, ensuring that you have a safe and comfortable journey.
Poor Performance and Unreliable Service
The majority of reviews are negative, criticising City Cabs for their poor performance and unreliable service. Several reviewers experienced issues with pre-booked taxis not showing up, with no notification or apology offered. Many were forced to find alternative transportation at the last minute, causing significant inconvenience and stress.
Some reviewers reported receiving inadequate communication and poor customer service. In one instance, a reviewer was told that a taxi was cancelled due to road closures, only to be instructed to walk 40 minutes to meet the driver. Others were left waiting for extended periods without any update on the status of their taxi.
Disappointing Experiences
Several reviewers expressed their disappointment and frustration with the service, citing issues with booking and communication. A reviewer with a disabled family member was left waiting in the rain for over an hour for a pre-booked taxi that never showed up. Another reviewer was subjected to poor treatment as a tourist, including being asked to pay additional fees and receiving inadequate assistance.
Isolated Positive Review
However, one reviewer had a positive experience with City Cabs, praising their efficient and reliable service. The reviewer mentioned that their driver was friendly and prompt, and they would happily book with the company again.
Be the first to review City Cabs.
Write a Review
