About Us
Office Furniture Direct is a leading online retailer of high-quality office furniture and related products. We provide businesses and individuals with the perfect solutions to create functional, stylish, and inspiring workspaces. With a vast selection of ergonomic chairs, office desks, storage solutions, and much more, we cater to all your office needs.
Our Mission
Our mission is to empower you to create a work environment that fosters productivity, collaboration, and well-being. We believe that the right furniture can significantly impact the way you and your team work. That's why we curate a curated selection of products that meet diverse needs and budgets.
Our Values
We adhere to the following values:
- Quality: We prioritize products that offer exceptional quality and durability.
- Accessibility: We make high-quality office furniture accessible to a wider audience with competitive prices and regular promotions.
- Innovation: We constantly seek new and innovative products to keep pace with industry trends.
- Customer Focus: We prioritize excellent customer service and offer responsive and personalized assistance.
Our Services
Our comprehensive range of services includes:
- Custom workspace planning: We provide tailored advice and design solutions to maximize the potential of your workspace.
- Free delivery: Many of our products qualify for free delivery, ensuring a cost-effective solution for you.
- Expert product recommendations: Our team can guide you through our selection and help you choose the right furniture for your needs.
- Hassle-free returns and exchanges: We offer a straightforward returns policy and offer exchanges for any items that do not meet your expectations.
Quality You Can Trust
We partner with reputable manufacturers who adhere to stringent quality standards. All our products are backed by industry-leading warranties, ensuring your satisfaction and peace of mind. With Office Furniture Direct, you can be confident that you're making a smart investment in your workspace.
Quality of Service
The quality of service provided by Office Furniture Direct is a mixed bag. While some customers have reported excellent service, with friendly, courteous, and efficient staff, others have had terrible experiences. Some common issues include delayed or missing deliveries, damaged goods, and poor communication.
Delivery Issues
Several customers have reported issues with delivery, including delays, missing parts, and damaged goods. In some cases, the company has charged extra for delivery, which has caused further frustration.
Product Range and Ordering
The company's product range is decent, with some customers finding it easy to order and pay online. However, some have reported difficulties with understanding the differences between similar products, and the online ordering system can be confusing.
Customer Service
Unfortunately, customer service has been a major issue for many customers. Some have reported obstructionist behavior, with the company demanding photographs of faulty goods before discussing options for repair or replacement. Others have experienced poor communication, long delays, and unhelpful staff.
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