Building Relationships, One Home at a Time
At Spotted Penguin, we pride ourselves on being one of the UK's premier online suppliers of high-quality furniture at unbeatable prices. Our commitment to excellence has earned us an excellent rating based on 10 reviews, and we strive to maintain this exceptional standard of service with every customer interaction. With a vast range of products to choose from, our dedicated team of experienced customer advisors are always on hand to provide expert guidance and support to ensure you find the perfect furniture solution for your needs.
Our Services
We understand that every customer is unique, which is why we offer a range of services tailored to meet your specific requirements. From standard delivery to fast next-day delivery, pre-built then delivered, and comprehensive installation, we've got you covered. Our experienced installation team will handle your furniture with care, and we also provide free floor space plans and quotations to ensure a seamless experience. Whether you're looking for a single chair or a full suite of furniture, we're here to help.
Our Commitment to Quality
We're passionate about providing only the best products, which is why we only supply furniture that meets our high standards of quality. We test and believe in every product we offer, and we're constantly sourcing new lines that represent exceptional value for money. As trained and approved suppliers for each of our furniture manufacturers, our team has an in-depth understanding of every product range, enabling us to provide expert advice and guidance to help you make the best decision for your needs.
Why Choose Spotted Penguin?
So why choose Spotted Penguin for your furniture needs? Not only do we offer unbeatable prices, but we also provide superior service with our in-house team of experienced customer advisors. We're committed to providing excellent customer service, and we're proud to have achieved an excellent rating based on 10 reviews. With our range of delivery options, free floor space plans and quotations, and experienced installation team, you can trust us to deliver a hassle-free experience that exceeds your expectations.
Our Promise
At Spotted Penguin, we promise to beat any price you find elsewhere, providing you with the confidence that you're getting the best deal possible. We're dedicated to providing exceptional customer service, and we're committed to helping you find the perfect furniture solution for your needs. So why wait? Browse our range of products today, and experience the Spotted Penguin difference for yourself.
Quality of Products and Services
The quality of products and services offered by the company is a major area of concern. Several reviewers have expressed dissatisfaction with the quality of the products received, citing issues with damaged or incorrect items. In some cases, the company has been accused of misrepresenting the quality of their products, with one reviewer stating that they claimed items were "bespoke" to avoid fulfilling their obligations under statutory law.
Customer Service Issues
Customer service is another area where the company falls short. Many reviewers have reported poor experiences with the customer service team, citing rude or unhelpful representatives. Some have reported being charged cancellation fees, despite not being informed of any such fees, and others have been left waiting for extended periods for responses to their queries.
Communication Breakdowns
Communication appears to be a significant issue for the company. Reviewers have reported difficulties in getting through to customer service, with some being blocked from sending emails or making phone calls. Others have reported that the company's communication is poor, with important information being lost or misinterpreted.
Delivery Issues
Delivery issues are also a common complaint. Reviewers have reported delayed or missed deliveries, with some being left waiting for extended periods for their orders to arrive. In some cases, the company has been accused of failing to communicate effectively about delivery times and changes.
Positive Experiences
Not all reviewers have had negative experiences. A few have reported positive experiences with the company, citing fast and efficient delivery, helpful customer service representatives, and high-quality products.
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