Park Healthcare is a family-run business dedicated to offering exceptional care and support to individuals in their later years. Our portfolio includes two distinctive facilities: Hays House Nursing Home and Hays Park Retirement Flats, both nestled amidst the picturesque border of Dorset and Wiltshire.
Our Philosophy
At Park Healthcare, we believe in creating a warm and nurturing environment where residents can feel safe, valued, and respected. We strive to provide compassionate care that addresses the physical, emotional, and social needs of each individual. Our team of dedicated professionals work collaboratively to empower residents to live fulfilling lives, regardless of their abilities or health conditions.
Accommodation
Hays House Nursing Home offers a variety of spacious bedrooms, each with a call bell system for emergencies and a private TV. Residents can choose between fully furnished rooms or the option to personalize their space with their own soft furnishings.
Catering
Our in-house chefs prepare delicious, home-cooked meals using fresh, local ingredients. Special dietary needs are meticulously catered for, and residents are always welcome to request alternative menu options.
Community & Socialization
We foster a vibrant community within our facilities through regular social events, organized activities, and three comfortable communal lounges equipped with SMART televisions and reading materials. We encourage residents to engage in shared experiences, connect with new friends, and enjoy various entertainment options.
Specialized Care
Beyond physical care, we offer a comprehensive range of services to support residents in maintaining their physical and cognitive well-being. This includes regular visits from GPs, physiotherapy and occupational therapy services, hairdressing, and even spiritual guidance.
Our Commitment
Park Healthcare is committed to upholding the highest standards of care and compliance with all regulations. We are fully regulated by the Care Quality Commission (CQC) and consistently achieve outstanding ratings in their inspections.
General Overview
Hays House is a care home that has received a mixed bag of reviews. While some reviewers were extremely pleased with the care provided, others were not as happy. The care home is located in a beautiful countryside area, and the staff are generally friendly and kind.
Positive Feedback
- Excellent Care
Mum's been here less than a week, and the care has been excellent, within 24hrs they've her standing up, which is the first time in over 2 months. (J. C.)
- Comfortable Living
My Dad was admitted in to Hays House on a 'Discharge to Assessment' basis following 10 weeks in Bath RUH. He has only been in a week, but has been given a lovely, functional room on the ground floor overlooking the rear garden and open countryside beyond. (Andy Sticky)
- Honest and Empathetic Approach
The care, the empathy, the honest approach all the Staff showed towards my Darling, at times, difficult Mum, will never be forgotten. On every level, the staff at Hays House show how a Care Home should be. (Timothy Thomas)
Negative Feedback
- Lack of Communication
No one keeps us informed. Awful staff turnaround. Sadly a vast majority are non English speaking (especially on weekends) which doesn't help residents. AVOID at all costs if you value your loved ones. Awful place. (Jennie Sandy)
- Intimidation
If you leave a bad (honest reviews) management will try to intimidate your relative then storm off in a huff - so unprofessional. (Jennie Sandy)
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