Achieving change, through conversation
Response is a leading charity in Oxfordshire supporting adults and young people facing mental health challenges. We believe that everyone deserves the opportunity to live a full and meaningful life, regardless of their mental health.
What We Do
Our services are diverse and tailored to meet individual needs. We offer:
For Adults
- Supported housing services to provide stable accommodation and support
- Substance misuse support to overcome addiction and regain independence
- Wellbeing and mental health recovery programmes
- Outreach and social prescribing services to improve access to appropriate care
For Young People (5-25)
- Safe and supported housing in partnership with Oxfordshire Youth and Oxfordshire County Council
- Youth-led groups and creative projects to build self-confidence and resilience
- Mentoring and employability support to reach their full potential
- Mental health services tailored to their specific needs
Our Approach
We believe in a strengths-based approach, empowering individuals to overcome their challenges and reach their full potential. Our key services include:
- Early Intervention: Supporting young people at an early stage to prevent escalation of mental health issues.
- Recovery-focused care: Empowering individuals to take control of their recovery journeys.
- Person-centred support: Providing tailored support that meets individual needs and aspirations.
Our Values
At Response, our core values are:
- Empowerment: We believe in supporting individuals to take control of their lives.
- Compassion: We treat every person with dignity and understanding.
- Inclusivity: We value diversity and celebrate the unique strengths of each individual.
- Sustainability: We are committed to providing long-term support and positive outcomes.
Join Us
If you resonate with our vision and would like to be part of something meaningful, we encourage you to:
- Volunteer: Share your time and skills to support our work.
- Donate: Your generous contribution will help us provide vital services to those in need.
- Join our team: We are always looking for passionate and skilled individuals to join our ranks.
Overview
This summary provides an overview of the reviews of Response, a service organization that provides support to individuals. The reviews span a range of ratings, from 1 to 5 stars, and highlight both positive and negative experiences.
Structure
The reviews can be broadly classified into two categories: those that highlight negative experiences and those that express a positive opinion.
Negative Experiences
Several reviewers have shared their negative experiences with Response. They report that the main phone number is often unanswered, and emails are left unresponded to. Some reviewers have experienced poor mental health support while living in Response houses, feeling abandoned and vulnerable. Others have received parking fines late, causing additional stress and debt.
Some reviewers have also reported a lack of care and attention from staff, including ignoring complaints and failing to deliver on promises. One reviewer suggests that staff members may not be leaving genuine reviews.
Positive Experiences
On the other hand, a few reviewers have shared their positive experiences with Response. They praise the organization's support workers, citing them as caring and calming. One reviewer has noted the organization's award-winning status, highlighting its commitment to client-centered care.
Staff Performance
Some reviewers have mentioned specific staff members, including Winnie, who are praised for their excellent work. On the other hand, some reviewers have criticized the organization's staff for being unsupportive and ineffective.
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