Your Business, Our Expertise, Your Protection
Smith Taxis in Haywards Heath and Burgess Hill is your reliable and friendly transportation solution for all your travel needs. Our mission is to make your journey smooth, comfortable, and hassle-free, whether you are commuting to work, travelling to the airport, or going for a night out. We offer a wide range of services, from local points to outstation areas, and from short-term rentals to long-term rentals. Our dedicated team of professionals is always available to support you 24x7, and we are committed to providing you with an outstanding taxi experience.
Our Services
We offer a comprehensive range of services tailored to meet your individual needs. Our services include:
- Airport Travel: We provide reliable airport transfers to and from Gatwick, Heathrow, Stansted, and Luton airports. Our professional drivers will monitor your flight and wait for you at the terminal with a name board, ensuring a stress-free journey. With 30 minutes free waiting time on airport pickups, you can rest assured that we will get you to your destination on time.
- Online Payment: We have numerous on-board and online payment options, including all major cards (chip and pin) on-board all our services, and also via PayPal upon prior request.
- Free On-board WiFi: We offer free complementary WiFi on-board for all those internet lovers and for our Business Customers to keep you connected on your travels to the airport.
- Executive Travel: Travel in total luxury with a free bottle of water and free onboard WiFi, leaving you satisfied and refreshed.
- Kids Get Home Safe: We provide child seats and booster seats to ensure the safety and comfort of your children.
- GPS Tracking: We use the latest GPS tracking technology to monitor our drivers' behaviour and ensure that you reach your exact location without several calls.
- Safe and Insured Drive: Our drivers are registered and verified, and all our vehicles are fully insured, ensuring a safe and secure ride.
- No Hidden Charges: We are committed to providing a transparent and honest pricing policy, with no hidden charges or extra costs.
- Well-maintained and Clean Vehicles: We take great pride in providing clean, odour-free, and well-maintained internal atmospheres in our vehicles. Our vehicles have acceptable exterior looks, and we ensure that our engines are maintained for a smooth ride. We do not allow smoking inside the cab for your comfort and health.
Areas We Serve
We serve passengers from Haywards Heath, Burgess Hill, and all surrounding areas. Our drivers are experienced and knowledgeable about the local and outstation areas, ensuring a safe and smooth ride. We are always happy to help you with any query or issue, and our team is here to support you 24x7.
Reliability and Punctuality
The company has received praise for its reliability and punctuality, with some customers expressing their satisfaction with the service, stating that the drivers always turn up on time and are available when needed.
Driver Conduct
While some customers have had positive experiences with the drivers, describing them as lovely and friendly, others have reported rude and unprofessional behavior from the drivers and phone operators.
Booking and Cancellation Issues
Several customers have reported issues with booking and cancellations, including instances where the company failed to show up or cancelled at short notice, leaving customers stranded.
Customer Service
The customer service has been criticized for being rude, unhelpful, and dismissive, with some customers reporting that their concerns were ignored or dismissed.
Pricing and Hidden Fees
Some customers have reported being charged higher prices than quoted, with hidden fees added on, leading to a negative experience.
Positive Experiences
Despite the negative experiences, some customers have reported positive experiences with the company, praising the clean and reliable service, friendly drivers, and reasonable prices.
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