Our Story
At Parsons Bakery, we're a family-owned business that has been baking and serving our customers for generations. Our story began over a century ago, and since then, we've been dedicated to providing the highest quality products, a warm and welcoming atmosphere, and exceptional customer service.
Our Philosophy
We believe that family values are at the heart of our business. We treat our customers, team members, and suppliers like family, and that's what sets us apart from others. We're committed to building strong relationships and fostering a sense of community in our shops and with our customers.
Our Shops
We have over 50 shops across the South West of England, and each one is a reflection of our commitment to quality, freshness, and customer satisfaction. From our bustling high street locations to our cozy village shops, we strive to make every visit a warm and inviting experience.
Our Services
We offer a wide range of products and services, including:
- Handmade bread, cakes, pastries, and sandwiches
- Freshly ground espresso coffee and specialty teas
- Meal deals and discounts for our customers
- Catering services for parties and events
- Online ordering and delivery services for our customers' convenience
Our Team
We're proud to employ over 500 local people, and we're committed to providing them with a positive and supportive working environment. We believe that our team members are our greatest asset, and we strive to create a culture of collaboration, innovation, and continuous learning.
Our Community
We're deeply rooted in our community, and we're committed to supporting local causes and initiatives. We believe that our business has a responsibility to give back and make a positive impact on the world around us.
Our Commitment to Quality
At Parsons Bakery, we're committed to providing the highest quality products and services. We source our ingredients from local suppliers, and we're dedicated to reducing our environmental footprint. We're proud to hold certifications for our commitment to waste reduction, recycling, and green initiatives.
Get in Touch
If you'd like to learn more about us or our products and services, please don't hesitate to get in touch. We'd be delighted to hear from you and look forward to welcoming you into one of our shops soon.
Customer Experience
The reviews highlight a mixed bag of customer experiences at Parsons Bakery. Some customers have had positive interactions with the staff, who are often described as friendly, polite, and knowledgeable about their products. However, others have reported negative experiences, including rude and disdainful staff.
Food Quality
The quality of the food at Parsons Bakery is also a mixed bag. Some customers have praised the flaky pastries, warm sausage rolls, and excellent sourdough bread. However, others have reported disappointing experiences, including cold pasties and sandwiches, low-quality ketchup and margarine, and inadequate filling in baguettes.
Issues with Service
Some customers have reported issues with the service at Parsons Bakery, including being told that bacon sandwiches are not available, despite being advertised. Others have complained about the lack of reheating facilities, which mean that pasties and sandwiches are served cold.
Value for Money
Some customers have expressed disappointment with the value for money at Parsons Bakery, particularly in comparison to other local businesses.
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