A Leader in Integrated Facilities Management and Building Maintenance Services
CW Facilities Management, established over 32 years ago and based in South Wales, plays a vital role in ensuring the smooth functioning and optimal performance of businesses across a diverse range of sectors. Customer-centricity lies at the heart of everything we do.
Our Expertise
Our comprehensive portfolio of services covers every aspect of facilities management and building maintenance, including:
Commercial & Laboratories
- Laboratory and office refurbishments
- General maintenance
- New office internal fit-out
- Flooring and ceiling installations
- Partitioning and glazed walls
Hotels & Pubs
- Bar and hotel refurbishments
- General maintenance services
- Design, manufacture, and installation of furniture and fixtures
Schools
- Installation of outside cladding
- Made-to-measure window frames and doors
- Installation and repair of toilet cubicles
Beyond the Surface
While we deliver exceptional technical expertise, we pride ourselves on fostering genuine partnerships with our clients. We prioritize open communication, transparency, and responsiveness to ensure complete client satisfaction. Our dedicated team of experienced professionals treats every project with meticulous attention, ensuring the highest quality standards in every detail.
Sustainability & Environmental Responsibility
At CW Facilities Management, we are committed to sustainability and environmental responsibility. We actively implement measures to minimize our environmental impact, working towards industry-leading certifications like ISO 14001 and Green Dragon Accreditation.
A Commitment to Excellence
Our unwavering commitment to excellence is reflected in our adherence to ISO 9001 standards, ensuring consistent quality across all our services. This commitment, coupled with our Investors in People ethos, fosters a culture of continuous improvement and empowers our highly skilled workforce to deliver exceptional results.
Review Summary
Customer Experience
The customer had a frightening experience when one of the drivers nearly crashed into them because they were on their phone while driving. The customer immediately contacted the company to report the incident, but they were met with a dismissive response, stating that there were no vans in the area that day.
Company Response
The company's response to the customer's complaint was unsatisfactory, as they denied the presence of any vans in the area without taking the time to investigate or apologize for the driver's reckless behavior.
Driver Conduct
The driver's actions were negligent and dangerous, as they were using their phone while driving, putting not only the customer but also other road users at risk.
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