Transforming Your Vision into Reality
At Quay Timber, we are a local timber merchant operating out of the North East since 2000. Our mission is to provide high-quality timber products and sheet materials, as well as fencing, flooring, decking, tools, and accessories, to help our customers achieve their project goals at the best value. Our comprehensive range of products and services is designed to meet the diverse needs of our customers, whether they are DIY enthusiasts, builders, contractors, or architects.
Our Services
We offer a wide range of timber products, including planed square edge timber, skirting and other mouldings, carcassing, cladding, and more. Our tools and accessories section features a variety of screws, nuts, bolts, fixings, and other essential items for any woodworking project. In addition to our product range, we also provide cutting and machining services to help our customers get the job done efficiently and effectively.
Whether you're looking for high-quality decking materials, fencing solutions, or flooring options, we've got you covered. Our team of experts is always happy to offer advice and guidance to help you make the right choices for your project. We pride ourselves on our commitment to customer service, and we strive to provide a seamless shopping experience for all our customers.
Our History
Established in 2000, Quay Timber has grown to become one of the leading timber merchants in the North East. Over the years, we have built a reputation for quality, reliability, and excellent customer service. Our team of experienced professionals has a deep understanding of the industry, and we are constantly updating our product range and services to meet the evolving needs of our customers.
Our Values
At Quay Timber, we are committed to providing the highest level of customer service, quality products, and competitive prices. We believe in building long-term relationships with our customers, and we strive to be a trusted partner for all your timber and building needs. Our values are centered around quality, reliability, and customer satisfaction, and we are dedicated to delivering exceptional results every time.
Overview
Quay Timber appears to have received overwhelmingly positive reviews from customers, with many praising their excellent customer service, competitive prices, and efficient delivery. However, one customer experienced poor customer service and was left unsatisfied with their order.
Pricing and Value
Many customers have commented on the excellent value for money offered by Quay Timber. Some mentioned that the prices are better than what can be found at local DIY centers, and one customer even noted that they got free delivery when they couldn't fit all the materials in their van.
Customer Service
The staff at Quay Timber have been consistently praised for their helpfulness, friendliness, and willingness to go above and beyond. Some customers have mentioned specific staff members, such as Nev and Will, who have provided excellent service. Others have noted that the staff are knowledgeable and able to provide helpful advice.
Ordering and Delivery
Customers have praised the ease of ordering and collecting their materials from Quay Timber. Many have noted that the process is seamless and efficient, with some customers even commenting on the speed and efficiency of the delivery service.
Negative Experience
One customer, Krishnamoorthy Narayanan, had a poor experience with Quay Timber. They ordered timber that was supposed to be cut to size, but the company failed to deliver and did not respond to their inquiries. The company eventually offered a refund, but the customer was left unsatisfied with the service.
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