Compassionate care, dedicated to you and your loved one
At Victoria House Funeral Service, we understand that the loss of a loved one is a very emotional and painful experience. That's why our dedicated, caring, and professional team is here to take care of you and your family during this difficult time. With over 100 years of combined experience, our independent funeral directors are committed to providing a high standard of care and service tailored to your requirements.
Our History
Victoria House Funeral Service was formed in 2013 by our three directors, Carl Mean, Apolena Wilson, and Andrew Evans, who share years of experience in the funeral industry. We are reputable, professional funeral directors who are passionate about delivering high standards of care and services.
Our Services
We offer a comprehensive range of services to help you plan a fitting farewell for your loved one. Our services include:
- Floral tributes
- Newspaper notices
- Complimentary orders of service
- Eco-friendly funerals
- Coffins and caskets
- Embalming
Our modern funeral home features an inviting reception area, private arrangement offices, and pristine chapels of rest which are accessible day and night. We also have on-site parking available and our services are on offer 24 hours a day, 7 days a week.
Meet Our Team
Our team of experienced funeral directors includes Carl Mean, Apolena Wilson, Andrew Evans, Andrew Gardner, and Ryan Evans. We are all dedicated to providing a caring and professional service to our clients.
Get in Touch
If you are local to Hartlepool and surrounding areas, including Blackhall, Peterlee or Billingham, why not call to arrange a meeting and discuss your options with Victoria House Funeral Service? Our experienced team is here to help and advise you in any way we can.
Overview of Funeral Services
This review summary highlights the exceptional services provided by Victoria House Funeral Service, with an overwhelming majority of reviewers awarding 5-star ratings.
Praise for Staff and Service
Reviewers consistently praised the professionalism, kindness, and compassion shown by the staff, particularly Carl, Ryan, Andrew, Apolena, and Tony Green (celebrant). The team's ability to ease the funeral arrangement process, their attention to detail, and their empathetic approach were highly appreciated.
Key Strengths
- Exceptional customer service: Reviewers praised the team's professionalism, kindness, and compassion.
- Attention to detail: The staff ensured that every aspect of the funeral arrangement process was handled smoothly and with care.
- Empathetic approach: The team's ability to understand and acknowledge the emotional distress of the families was greatly appreciated.
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