Trust us with your health, and let us care for you
At Overtoun Medical Practice, we are dedicated to providing high-quality medical care to our patients in a friendly and welcoming environment. Our team of experienced healthcare professionals is committed to delivering exceptional service, ensuring that our patients receive the best possible care.
Our Services
We offer a wide range of medical services, including routine check-ups, vaccinations, and health screenings. Our doctors and nurses are skilled in diagnosing and treating various medical conditions, and we have a strong focus on preventative care and health promotion. We also offer specialized services such as physiotherapy, counseling, and mental health support.
Patient-Centered Care
At Overtoun Medical Practice, we prioritize patient-centered care, which means that we put our patients' needs and preferences at the forefront of everything we do. We take the time to listen to our patients' concerns, answer their questions, and provide personalized care that addresses their unique needs.
Accessibility and Accessibility Features
We strive to make our practice accessible to all patients, regardless of their abilities. Our building is wheelchair accessible, with reserved parking spaces for patients with disabilities. We also have a lift to access the first floor, and a disabled patients' WC is provided in the practice.
Our Values
At Overtoun Medical Practice, we are committed to our core values of compassion, empathy, and respect. We believe in providing high-quality care that is patient-centered, accessible, and equitable. We are dedicated to improving the health and wellbeing of our patients, and we strive to make a positive impact on our community.
Staff Performance
The performance of the staff at the medical practice has received mixed reviews. On the positive side, some reviewers have praised the reception staff, describing them as "professional" and "lovely". The medical and clerical team have also been thanked for their hard work. However, others have expressed frustration with the staff, citing issues with communication and a lack of listening skills.
Appointments and Availability
Several reviewers have expressed difficulties with getting appointments, with one reviewer stating that they couldn't get an appointment for over a year. Another reviewer was told to see an optician instead of a doctor despite explaining their symptoms of conjunctivitis.
Prescription Issues
There have been issues reported with repeat prescriptions not being sent to the correct pharmacy. One reviewer stated that in 10 months, their correct monthly medication was only received once.
Overall Experience
The overall experience at the medical practice has been described as both "great" and "useless" by different reviewers. While some have been treated with respect and care, others have been left feeling frustrated and disillusioned.
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