Delivering exceptional patient care, one patient at a time.
At Tollcross Medical Centre, we are a friendly practice serving patients in the G32 area of Glasgow. Our team of healthcare professionals is dedicated to providing high-quality medical care to you and your family. We believe in working together with our patients to bring the best care and support possible.
Our practice is committed to delivering exceptional patient care, and we strive to continuously improve our services to meet the evolving needs of our patients. We work in partnership with various colleagues from Community Links, Pharmacy, Welfare, and Health Advice Partnership, and the Addictions Team to provide comprehensive care.
Our Services
We offer a wide range of medical services, including video consultations, self-care advice, and repeat prescriptions. Our team of doctors, nurse practitioners, advanced practitioners, healthcare assistants, and district nurses work together to provide holistic health care assessments and nursing interventions to meet the individual needs of our patients.
Our practice uses askmyGP as our primary way of allowing patients to contact us. This has worked well, and our patient feedback suggests that it is an improvement over traditional methods. We are always looking for ways to improve our service to make our patient experience a positive one.
Our Team
Our team of healthcare professionals is dedicated to providing high-quality medical care to you and your family. Our doctors, nurse practitioners, advanced practitioners, healthcare assistants, district nurses, and health visitors are all committed to delivering exceptional patient care. We have a team of experienced receptionists who are the first point of contact for most patients, and our practice manager and personal assistant work together to ensure the smooth operation of the practice.
Our Values
At Tollcross Medical Centre, we value our patients and are committed to delivering exceptional patient care. We believe in working together with our patients to bring the best care and support possible. We are dedicated to continuously improving our services to meet the evolving needs of our patients, and we strive to make our patient experience a positive one.
Patient Experiences
Mixed Reviews
Patients have shared varying experiences at this medical center. While some have praised the doctors and staff, others have had negative encounters, particularly with the receptionists.
Positive Encounters
Many patients have had positive experiences with the doctors, describing them as polite, efficient, and caring. Some have specifically praised individual doctors, such as Dr. Fisher, Dr. Groden, and Dr. Keith Mercier. The Ask My GP app has been highlighted as a convenient and efficient way to communicate with the practice.
Negative Experiences
Unfortunately, several patients have reported negative experiences with the receptionists, describing them as rude, abrasive, and lacking empathy. Some have recounted instances of being shouted at or talked down to, particularly vulnerable patients such as the elderly.
Reception Staff
The reception staff have been a major point of contention, with many patients criticizing their attitude and behavior. Some have called for improvements in their people skills and empathy, suggesting that they can be abrupt and dismissive.
Technical Issues
A few patients have reported difficulties with the practice's website and online services, including issues with repeat prescriptions and appointment bookings.
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