Business Details
Emergency
services
Your Local GP Practice in Glasgow
Tollcross Medical Centre is a dedicated healthcare practice serving patients in Glasgow's G32 area. We prioritise accessible, patient-centred care through partnerships with Community Links, Pharmacy, Welfare and Health Advice Partnership, and the Addictions Team. Our use of the askmyGP system streamlines patient communication, with 85% of requests resolved within 24 hours according to patient feedback. Our clinical team combines extensive experience, including GP Partners with over 30 years of combined service since 1989. We maintain strong NHS collaborations for out-of-hours emergencies and continuously refine our services based on patient input.Our facilities include wheelchair accessibility and modern diagnostic capabilities. We adhere to strict confidentiality protocols while maintaining transparent communication with patients. The practice actively participates in medical education through GP registrar training programs. Our operational hours reflect community needs, with extended weekday availability. We maintain formal partnerships with local nursing homes for coordinated care delivery.
Services
GP Consultations
Repeat Prescriptions
Out of Hours Care
Health Assessments
Medical Education
Phlebotomy Services
Patient Registration
Test Results Service
Fit Notes Issuance
Health Visitor Support
Highlights and features
- We use the askmyGP system for efficient patient communication
- Our team includes GP Partners with over 30 years of combined experience
- We provide 24-hour emergency cover through NHS 24
- Our practice works with specialist health and welfare partners
- We maintain wheelchair-accessible facilities with modern medical equipment
What people say
Efficient service
Positive patient feedback
Responsive clinicians
Accessible facilities
Good communication
Services
GP Consultations
Our experienced GP Partners provide comprehensive medical consultations for diagnosis, treatment planning, and health management. Patients can access appointments through our askmyGP system or traditional booking methods. The service covers acute illness management, chronic condition monitoring, and preventive healthcare.
Repeat Prescriptions
We offer streamlined repeat prescription services through our digital platform, with alternative telephone options available. This service ensures continuous medication supply for long-term conditions while maintaining safety checks and clinical oversight.
Out of Hours Care
24-hour emergency medical support is available through NHS 24, accessible via telephone number 111. This service operates outside regular practice hours, providing critical care guidance and triage when immediate medical attention is required.
Health Assessments
Our practice conducts comprehensive health assessments including new patient registrations and periodic health reviews. These evaluations form the foundation for personalised care plans and ongoing health monitoring by our clinical team.
Medical Education
We contribute to medical education by hosting GP registrars as part of their specialist training program. This four-year training pathway includes practical experience in our practice under the supervision of experienced GP Partners.
People
Dr Richard Groden
GP Partner
Qualified MB ChB Glasgow 1989, with extensive general practice experience. Provides comprehensive medical care to patients across all age groups.
Dr Keith Mercer
GP Partner
MB ChB Glasgow 1993 with postgraduate qualifications. Specialises in patient-centred care and chronic disease management within the community setting.
Dr Rosalind Hopkins
GP Partner
DFFP and MRCGP qualified physician with specialist interest in women's health. Provides holistic care to patients in the G32 area.
Laurayn MacInnes
Advanced Practitioner
Experienced clinician managing acute illnesses and prescribing appropriate treatments. Plays key role in patient assessment and initial care planning.
Nicola Topper
Practice Manager
Oversees daily operations and service delivery. Ensures efficient practice management while maintaining high standards of patient care.
Questions
How do I register with Tollcross Medical Centre?
If you live within the G32 postcode area, contact our reception team who will guide you through the registration process.
What appointment system do you use?
We use the askmyGP system for most appointments, operating Monday-Friday 7am-3:30pm, with traditional booking options available.
How can I get emergency care?
Call NHS 24 on 111 outside regular hours (6pm-8:30am weekdays, 6pm Friday-8:30am Monday) for emergency medical assistance.
How do I request repeat prescriptions?
Submit requests via askmyGP or call the surgery and press option 1 for our prescription service.
What accessibility features do you offer?
Our practice has wheelchair-accessible entrances, disabled WC facilities, and provides accommodations for patients with mobility needs.
How do I access test results?
Call our results line between 10am-12pm or 3pm-5pm Monday-Friday by pressing option 2 when calling the surgery.
