Illuminating Your Future, One Connection at a Time
At Firefly Strategic Payroll Solutions, we are dedicated to providing top-level payroll services to our clients. Our mission is to act as an "off-site" payroll department, rather than a traditional payroll outsourcing company. We believe that no two businesses are the same, and therefore, we do not offer an array of payroll packages. Instead, we deliver a payroll service designed to suit each individual client's needs.
Our Services
We offer a fully managed payroll bureau service, tailored to meet the specific requirements of various industries, including manufacturing, education, charities, facilities management, recruitment, retail, CIS, technology, and leisure. Our services include:
- Outsourcing Your Payroll: We provide a cost-effective and streamlined payroll service, which allows our clients to focus on their core business.
- Auto Enrolment: We offer a complete, fully compliant auto-enrolment service, which includes straightforward set-up and implementation, clear communication with staff, and liaison with scheme providers.
- Direct Payments: We assist individuals who receive direct payments to help pay their care costs, ensuring full compliance with employer obligations.
- HR Admin Service: We provide a comprehensive HR admin service, which includes bespoke reports, tailored to each client's individual requirements.
Why Choose Us
At Firefly Payroll Solutions, we pride ourselves on our exceptional customer service, 100% client retention rate, and all-inclusive pricing structure. Our team of Chartered Institute of Payroll Professionals-accredited staff has an average experience of over 20 years each. We are registered with the Information Commissioner under the Data Protection Act and with HMRC under money laundering regulations.
Our Goal
Our goal is to provide a payroll service that is designed to suit each individual client's needs. We believe that our clients are our colleagues and friends, and without them, we would not have a business. Therefore, we strive to achieve an outstanding standard of customer care and complete accuracy with every payroll.
Overview of Reviews
This section provides an overview of the reviews received from various clients who have used Firefly's payroll services.
Key Strengths
- Responsive and Supportive: Many clients praised Firefly's responsiveness and supportive nature, highlighting their ability to address concerns promptly and make changes upon request.
- Efficient and Reliable: Clients appreciated Firefly's efficiency and reliability in delivering timely and accurate payroll services, including monthly reports and payslips.
- Friendly and Knowledgeable: The team at Firefly was consistently described as friendly, knowledgeable, and professional, making clients feel valued and supported.
- Proactive and Flexible: Firefly was commended for their proactive approach, accommodating changes and offering solutions to meet clients' evolving needs.
- Excellent Customer Service: Clients praised Firefly's exceptional customer service, which exceeded their expectations and ensured a seamless experience.
Common Themes
- Auto-Enrolment Support: Several clients mentioned Firefly's expertise in guiding them through the auto-enrolment process, easing the administrative burden.
- Long-Term Satisfaction: Many clients have used Firefly's services for several years, demonstrating long-term satisfaction with their payroll solutions.
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