Price is important, but service is priceless
A Family-Run Business with Decades of Experience
Border Food Machinery (BFM Group) has been a leading supplier of catering equipment, commercial refrigeration, ventilation, fabrication, and air conditioning solutions in Cumbria and the South West of Scotland since 1979. Founded as a family business, we take pride in offering exceptional customer service and tailor-made solutions to meet the unique needs of every client.
Your One-Stop Shop for all your catering needs
We understand the intricacies of the catering industry, which is why we offer a comprehensive range of services to cover all your needs, from advice and design to installation, maintenance, and after-sales service. We aim to be your trusted partner, providing:
- Expert advice: Our experienced sales team can guide you through the process of selecting the right equipment, considering your unique requirements and budget.
- Custom design: Our team of experts can design and install catering kitchens that meet your specific needs and workflows.
- Quality products: We partner with renowned manufacturers, ensuring you get access to top-quality equipment.
- Reliable service: Our certified engineers are available for prompt and efficient repairs, maintenance, and servicing.
Areas of Expertise
- Catering Equipment: From individual appliances to complete kitchen installations, we offer a wide range of catering equipment to suit all your needs.
- Commercial Refrigeration: Keep your food fresh and delicious with our high-performance refrigerators and cooling solutions.
- Ventilation and Air Conditioning: Maintain a comfortable and productive work environment with our efficient ventilation and air conditioning systems.
- Fabrication: Our skilled team can create custom-designed and fabricated solutions to meet your specific requirements.
Our Commitment
At Border Food Machinery, we believe in building lasting relationships with our clients. Our dedicated team is committed to providing exceptional customer service, clear communication, and tailored solutions that exceed expectations. We are proud to have served a diverse range of clients, from small sandwich shops to large organizations, and are committed to delivering value and exceeding expectations.
Overall Experience
The reviews highlight two distinct experiences with the company, one extremely positive and the other negative.
Excellent Customer Service
The 5-star review praises the company's excellent customer service, highlighting their willingness to go the extra mile to ensure customer satisfaction. The reviewer expresses appreciation for the company's work on their catering trailer, which exceeded their expectations.
Disappointing Product Quality
In contrast, the 2-star review expresses disappointment with the quality of the products purchased. The reviewer experienced issues with a brand new fryer and drinks fridge, including broken knobs and a fallen door. Despite contacting the company for assistance, they were told to pay for a call-out charge and repair costs.
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