Delivering Quality Solutions with Customer Service Excellence
At Stratton Creber, we take pride in our rich history of guiding customers across the South West for over 100 years. As one of the longest established agents in Cornwall, our expertise has been invaluable in providing a bespoke service for our customers, whatever their circumstances. Our dedication to providing exceptional customer service has allowed us to build a strong reputation in the property industry.
Our Services
We understand that property transactions can be complex and stressful, which is why we offer a full range of associated products to ensure that your transaction runs as smoothly as possible. From buying and selling to renting and letting, our expert team is here to guide you every step of the way. With our extensive knowledge and experience, we can provide you with a comprehensive service that caters to all your property needs.
Our expertise spans across various areas, including conveyancing, mortgages, and insurance. We have a team of experienced mortgage consultants who can provide you with expert advice on finding the right mortgage for your needs. Furthermore, our conveyancing service is designed to ensure that the legal process of buying or selling a property is handled efficiently and with minimal hassle.
Why Choose Us
At Stratton Creber, we are committed to providing a service that is tailored to your individual needs. Our team of local property experts has an in-depth knowledge of the South West region, allowing us to provide you with a unique insight into the local property market. Whether you're looking to buy, sell, rent, or let, we are dedicated to ensuring that your property transaction is handled with care and professionalism.
Our Mission
Our mission is to provide exceptional customer service, expert advice, and a comprehensive range of property services to our customers. We strive to build long-term relationships with our clients, based on trust, integrity, and a commitment to excellence.
Excellent Customer Service and Professionalism
The majority of reviewers praised the excellent customer service and professionalism of Stratton Creber. Many reviewers mentioned that the team was always available to answer questions and provide guidance throughout the selling or buying process. They were praised for their prompt responses to enquiries, clear communication, and ability to explain complex processes in a straightforward manner.
Efficient and Proactive
Several reviewers commended the team for their efficiency and proactiveness in handling sales and purchases. They were able to expedite the process, keeping clients informed every step of the way, and ensuring that transactions were completed smoothly and promptly.
Individual Staff Members Praised
Many reviewers specifically praised individual staff members, including Dean, Finn, Gemma, Andre, Steph, and Heather, for their exceptional service, helpfulness, and friendly demeanor. These staff members were noted for going above and beyond to ensure client satisfaction.
One Negative Review
However, one reviewer expressed extreme disappointment and frustration with the lack of responsiveness from the team, stating that they were unable to contact the office on multiple occasions and received no call-backs. This reviewer cautioned others to think twice before working with Stratton Creber due to their poor customer service.
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