Business Details
16 Years
experience
Emergency
services
Professional Interpreting & Translation Services Belfast
Established in 2010, Diversity NI has become Northern Ireland's leading provider of professional interpreting and translation services. As an ISO 9001:2015-certified organisation and accredited OCN Centre, we deliver face-to-face, telephone, and video interpreting across 200+ languages, alongside certified document translations for legal, medical, and corporate sectors. Our network of 500+ qualified linguists supports public and private clients including the Criminal Justice System, Health Trusts, and Education authorities. We maintain rigorous quality control through our DIN EN 15038 compliance and Institute of Linguists Educational Trust Examination Centre status. Our team of eight specialists manages 600+ annual document translations while offering accredited Level 4 Community Interpreter Training and CIOL-recognised qualifications. We operate a flexible on-demand telephone interpreting service with no subscription fees, providing immediate access to interpreters within one minute.Our Belfast-based headquarters coordinates services across the UK, Ireland, and internationally, prioritising confidentiality and cultural sensitivity in legal, healthcare, and public sector assignments. We distinguish ourselves through our Investors in People accreditation and membership of the Institute for Translators and Interpreters. Our values-driven approach combines commercial excellence with ethical obligations, ensuring cost-effective solutions without compromising quality standards. With five years' experience serving the Department of Justice and public bodies, we combine local expertise with global linguistic capabilities to deliver reliable, values-driven language solutions.
Services
Face-to-Face Interpreting
Telephone Interpreting
Document Translation
Interpreter Training
Video Interpreting
Certified Legal Translations
Audio Transcription
Language Exams
Details
- Year established: 2010
Highlights and features
- ISO 9001:2015-certified quality management system
- 500+ fully qualified, monitored interpreters
- Accredited OCN Level 4 interpreter training provider
- 24/7 on-demand telephone interpreting service
- Approved supplier for Northern Ireland public sector frameworks
Associations and certifications
- ISO 9001:2015
- OCN Centre
- Institute of Linguists Educational Trust
- Investors in People
- Institute for Translators and Interpreters
What people say
Excellent course delivered
Professional trainer
Exactly what we needed
Superb attention to detail
Reinforced training with examples
Services
Telephone Interpreting
Our 24/7 telephone interpreting service provides immediate access to 200+ languages through a simple four-step process. Clients receive free PIN codes with no subscription fees, paying only for actual usage. The service connects qualified interpreters within one minute for cost-effective communication solutions.
Document Translation
We offer ISO-certified translations for legal, medical, and corporate documents including certificates, contracts, and court papers. Our degree-qualified linguists ensure 100% accuracy with strict confidentiality protocols. Clients benefit from competitive pricing, fast turnaround times, and secure file handling for all document types.
Interpreter Training
As an accredited OCN Centre, we deliver Level 4 Community Interpreter Training and CIOL-recognised examinations. Our courses develop professional interpreting skills, industry knowledge, and practical experience. Participants gain nationally recognised qualifications and access to our network of 500+ working linguists.
Face-to-Face Interpreting
We provide qualified interpreters for conferences, meetings, and legal proceedings across the UK and Ireland. Our booking system ensures appropriate linguist allocation with full compliance for public sector assignments. Services cover healthcare, education, and criminal justice sectors with strict confidentiality maintained.
Video Interpreting
Our video interpreting service connects clients with professional linguists through secure online platforms. This solution supports multilingual communication for businesses and public sector organisations requiring visual context while maintaining the same quality standards as our in-person services.
People
Paolina Hawthorne
Managing Director
With over a decade of leadership in language services, Paolina established Northern Ireland's first ISO-certified interpreting agency. She oversees strategic operations and quality assurance across 200+ language pairs.
Elaine Welsh
Accounts Administrator
Managing financial operations and client billing systems, Elaine ensures efficient service delivery while maintaining compliance with public sector procurement frameworks and ISO financial standards.
Sarah O'Neill
Business & Training Manager
Responsible for training programme development and interpreter accreditation, Sarah manages our OCN-certified courses and maintains relationships with 500+ linguists in our professional network.
Questions
What languages do you offer interpreting services in?
We provide interpreting services in over 200 languages including Arabic, Chinese, Polish, and all major European and global languages through our network of 500+ qualified interpreters.
Are your translation services officially certified?
Yes, our translation services meet ISO 9001:2015 and DIN EN 15038 quality standards, with certified legal, medical, and financial translations accepted by UK government agencies and courts.
How quickly can I access telephone interpreting?
Our on-demand service connects you with an interpreter within one minute through a simple four-step process using your allocated access code and PIN.
Do you provide services outside Northern Ireland?
We operate across the UK, Ireland, and internationally with interpreters available nationwide and document translation services accessible remotely through our secure online system.
What interpreter qualifications do you offer?
We deliver OCN Level 4 Community Interpreter Training and host CIOL Level 7 Diploma in Translation (DipTrans) examinations as an accredited Institute of Linguists Educational Trust Examination Centre.
How are your interpreters qualified?
All our interpreters undergo rigorous assessment, with 100% holding relevant qualifications and specialist expertise in public service interpreting, legal contexts, or medical fields.
