Our Vision
One2One Estate Agents is a local estate agency serving the Torfaen area of Wales. We combine the best of both worlds, offering a comprehensive online presence alongside the personal touch of a high street office.
Our Mission
Our mission is to provide clients with a seamless and stress-free experience throughout the selling or buying process. We believe in transparency, fair pricing, and personalized customer service.
What Makes Us Different?
- Competitive Fees: We operate on a fixed fee structure, ensuring transparency and fairness for all clients.
- Hybrid Approach: Our unique blend of online technology and high street presence provides clients with comprehensive support and personalized attention.
- Extensive Network: We leverage our large client base of mortgage clients to connect buyers and sellers seamlessly.
- Dedicated Team: Our experienced and passionate team is committed to delivering exceptional results every time.
Our Services
We offer a comprehensive range of services to cater to all your property needs, including:
- Selling your home: Fixed fee sales, market appraisal, online marketing, photography, accompanied viewings, and more.
- Buying your home: Access to a wide range of properties, mortgage advice and guidance, offer preparation and negotiation support.
- Property Valuation: Accurate and reliable property valuations to help you make informed decisions.
- Mortgage Advice: Partnering with One2One Mortgage Solutions, we provide access to whole-of-market mortgages with no broker fee.
Dedicated to Our Clients
We believe in building strong relationships with our clients. Our dedicated team is always available to answer your questions, address your concerns, and guide you through every step of the process. We are committed to exceeding your expectations and making your property journey as smooth and successful as possible.
Overall Experience
The reviews highlight a mixed bag of experiences with One2One Estate Agents and Mortgage Solutions. While some customers have had an excellent experience with the mortgage team, others have faced difficulties in booking viewings, getting updates, and receiving poor service from the sales team.
Mortgage Team
The mortgage team, particularly Niall, have received high praise for their excellent customer care, helpfulness, and professionalism. Customers have appreciated their guidance and support throughout the mortgage process.
Sales Team
The sales team, on the other hand, have been criticized for being unresponsive, slow to update, and prioritizing certain properties over others. Some customers have had to chase for updates and have experienced difficulties in getting through to the office.
Communication and Responsiveness
Communication and responsiveness appear to be areas of concern, with some customers feeling that they have been left in the dark or had to chase for updates.
Positive Aspects
The friendly and helpful staff, efficient mortgage process, and quick sales have been highlighted as positive aspects of the service.
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