Business Details
23 Years
experience
Your Trusted Hot Tub & Swim Spa Experts in Staffordshire
Malibu Hot Tubs is a family-run business established in 2003, dedicated to providing premium hot tubs, swim spas, and related services across Staffordshire, Cheshire, and Shropshire. Our team of certified technicians, trained in BISHTA water hygiene management, ensures every installation and service meets the highest standards of quality and safety. With showrooms in Yarlet and Nantwich, we offer a comprehensive range of products from renowned brands like Jacuzzi, Reef Spa, and Vita Spa. Our commitment to customer care is reflected in our 5-star reviews, highlighting expert assistance and aftercare.We prioritise integrity, transparency, and long-term customer satisfaction, offering tailored solutions such as annual servicing, deep cleaning, and maintenance memberships. Our expertise in hydrotherapy performance and energy-efficient systems ensures clients receive both luxury and practicality. By combining decades of industry experience with a personal touch, we aim to make hot tub ownership a seamless and enjoyable experience for every customer.
Services
Hot Tub Servicing
Swim Spa Servicing
Repair Callouts
Annual Maintenance
Deep Cleaning
Membership Plans
Details
- Year established: 2003
Highlights and features
- We have over 20 years of experience in the hot tub industry since 2003.
- Our team includes certified technicians trained in BISHTA water hygiene management.
- We offer 5-star rated customer service and aftercare support.
- We provide tailored maintenance memberships for long-term care.
- Our showrooms showcase premium brands like Jacuzzi, Reef Spa, and Vita Spa.
Associations and certifications
- BISHTA
What people say
Brilliant staff
Expert and honest advice
Knowledgeable and friendly
No hard sell
Five-star rating
Services
Hot Tub Servicing
Our annual hot tub servicing includes biofilm treatment, system cleaning, and electrical checks to ensure optimal performance. Using BISHTA-certified methods, we remove harmful bacteria buildup, balance water chemistry, and inspect for leaks. This service extends your hot tub's lifespan while maintaining hygiene and hydrotherapy benefits.
Swim Spa Servicing
Swim spa servicing involves deep cleaning pipe work, sanitising water systems, and inspecting pumps and heaters. Our technicians use advanced techniques to eliminate biofilm, ensuring efficient operation and safety. Regular maintenance preserves your investment and enhances the therapeutic experience of your swim spa.
Repair Callouts
We provide prompt repair services for hot tubs and swim spas, addressing issues like pump failures or heating malfunctions. Our engineers carry essential parts and tools to resolve problems on-site within two hours, minimising downtime and restoring your relaxation space quickly.
Membership Plans
Our membership options include annual servicing, quarterly refreshes, and discounts on chemicals. The Gold Plan offers comprehensive coverage with two deep cleans and a Clear Ray Bulb, while Bronze provides essential maintenance. These plans ensure ongoing care without the hassle of scheduling visits separately.
Deep Cleaning
This service involves draining, scrubbing, and sanitising your hot tub to remove stubborn deposits. We clean filters, surfaces, and cabinets, then refill with balanced water for a hygienic, sparkling finish. Ideal for maintaining clarity and preventing bacterial growth between annual services.
People
Owen Ward
Managing Director & Founder
Owen founded Malibu Hot Tubs in 2003 after developing a passion for spa technology. With over 15 years in the industry, he oversees operations and ensures adherence to high-quality standards across all services.
Fay Champion
Co-Director
Fay manages administrative operations and supports showroom activities. Her organisational skills ensure smooth day-to-day running of the business while maintaining a focus on customer satisfaction through efficient service coordination.
Drew Ward
Technical & Sales
Drew handles installations, deliveries, and servicing as a qualified technician. His expertise in Covana systems and hot tub mechanics guarantees precise, reliable technical support for both residential and commercial clients.
Dominic Ward
Technical & Sales
Dominic provides expert technical assistance, specialising in hot tub and Covana maintenance. His hands-on approach ensures clients receive practical solutions tailored to their specific equipment needs and usage patterns.
Questions
Do you service all hot tub brands?
Yes, we service all makes of hot tubs and swim spas, including Balboa, Gecko, and Spanet-controlled models across Staffordshire, Cheshire, and Shropshire.
What areas do you cover?
We serve Staffordshire, Cheshire, and Shropshire, offering servicing, repairs, and sales consultations at our showrooms in Yarlet and Nantwich.
How often should I service my hot tub?
We recommend annual servicing to maintain performance, hygiene, and longevity, with optional quarterly refreshes available through our membership plans.
Can I buy replacement parts directly?
Yes, visit our parts website for filters, chemicals, heaters, and accessories, or contact us for assistance with specific component requirements.
Is financing available for purchases?
We offer 0% finance options on selected Jacuzzi hot tubs through Novuna Personal Finance, subject to approval and terms.
What is biofilm and why does it matter?
Biofilm is a bacterial slime layer in pipes that reduces efficiency and hygiene. Our servicing removes it completely, ensuring safe, effective hot tub operation.
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