Your Guide to Property Success - Expertly Guided
At Volks Autos, we are a leading independent Volkswagen, Audi, Seat, Skoda, and VW Commercial specialist based in Sutton, Surrey. Our team of experienced and brand-trained technicians has a combined 90 years of experience in working on these popular marques. We are a family-run business, established in 2009 by David Rowley with the aim of providing a more professional and personal service to our customers.
Our Story
The story of Volks Autos began with David Rowley's passion for the Volkswagen Group's brands. With years of experience in the industry, David recognised a gap in the market for a specialist garage that could provide a more personalized and high-quality service. From humble beginnings in a small garage in central Sutton, we have grown in size and popularity, moving to our 6,500 sqft specialist workshop in 2014.
Our Expertise
At Volks Autos, we take pride in our team of likeminded specialist technicians who have extensive experience working on Volkswagen, Audi, Seat, Skoda, and VW Commercial vehicles. We have the latest computerised equipment and identical equipment to main dealers, ensuring that our services and repairs meet the exact specifications of the manufacturer.
Our Services
We offer a range of services, including:
Volkswagen Services
Our Volkswagen servicing and maintenance services are designed to keep your vehicle running smoothly and efficiently. We provide minor and major services, as well as diagnostics and repairs for any issues that may arise. Our team of experienced technicians uses the latest diagnostic equipment to identify and resolve any problems.
Audi Services
At Volks Autos, we understand the importance of precision and quality when it comes to Audi vehicles. Our team of Audi-trained technicians uses the latest ODIS diagnostic equipment to identify and resolve any issues. We offer servicing, maintenance, and repair services for all Audi models, as well as brake and cambelt replacement.
Our Commitment
At Volks Autos, we are committed to providing a high-quality service that meets the exact specifications of the manufacturer. We understand the importance of trust and transparency, and we strive to build long-term relationships with our customers. Our experienced team of technicians is dedicated to delivering exceptional results and ensuring that your vehicle is in safe hands.
Contact Us
If you would like more information on our services or would like to book an appointment, please do not hesitate to contact us. Our team of experts is always available to assist you.
Overview of Reviews
Labour Rates and Professionalism
Many reviewers praised Volks Autos for their high level of professionalism, organisation, and expertise. They are willing to pay a higher labour rate for the quality of service they receive. The garage is also commended for their transparent estimates and willingness to spend time researching issues without charge.
Friendly and Helpful Staff
The staff at Volks Autos are consistently described as friendly, enthusiastic, and helpful. They keep customers informed throughout the repair process, providing detailed updates and even using video to show issues with the vehicle.
Specialist Knowledge and Quality of Work
Volks Autos is highlighted for their specialist knowledge of German cars, particularly VW. The quality of their work is exceptional, with attention to detail and precision in their repairs and maintenance. Many reviewers appreciated the garage's commitment to using correct parts and software.
Customer Service and Communication
The garage is praised for its excellent customer service, with clear communication and a comfortable waiting area. They are responsive to customer feedback and value their opinions.
Minor Negative Comments
One reviewer had a negative experience with Volks Autos, where they were quoted a high labour rate for a diagnosis, but another garage was able to fix the issue quickly and at a lower cost. However, Volks Autos followed up with the customer and valued their feedback, which redeemed their reputation somewhat.
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