Business Details
16 Years
experience
Expert IT Repair and Computer Services in Norwich
Norfolk IT Services is a Norwich-based IT repair and consultancy business established in 2010. With over 30 years of personal experience in computing since 1983 and 15 years of professional service, the business specialises in PC and laptop repair, data recovery, virus removal, IT consultancy, and custom PC builds. The owner, Jason, holds industry-recognised certifications including CompTIA A+, ITIL, and PRINCE2, ensuring technical expertise and adherence to professional standards. The business prioritises clear communication, avoiding technical jargon, and delivers tailored solutions for both individuals and small businesses.Services include hardware upgrades, system optimisation, and preventative maintenance, with a guarantee of no payment for unsuccessful data recovery. Located in central Norwich, the business serves local clients with flexible drop-off and collection options, supported by positive customer testimonials highlighting reliability and technical proficiency.
Services
PC Repair
Data Recovery
Virus Removal
IT Consultancy
Custom PC Builds
PC Servicing
Hardware Upgrades
Details
- Year established: 2010
Highlights and features
- We offer 30 years of combined technical experience since 1983.
- Certified technicians with CompTIA A+, ITIL, and PRINCE2 qualifications.
- No payment guarantee for unsuccessful data recovery attempts.
- Transparent pricing with clear service cost breakdowns.
- Personalised support focusing on clear, jargon-free communication.
Associations and certifications
- CompTIA A+
- ITIL
- PRINCE2
What people say
Fantastic service
Lightening quick
Great communication
First class
Reliable and friendly
Services
Data Recovery
Specialised recovery of lost files from damaged storage devices. Utilises advanced tools to retrieve photos, documents, and critical business data. Offers tiered pricing based on data volume, with a strict no-recovery-no-payment policy.
Virus Removal
Comprehensive elimination of viruses, spyware, and ransomware. Includes system scans, threat removal, and security reinforcement. Provides guidance on future protection and safe browsing practices.
PC Servicing
Full hardware and software maintenance package. Covers component cleaning, software updates, and performance optimisation. Available with optional collection/delivery for convenience.
IT Consultancy
Tailored IT solutions for small businesses. Assesses existing systems, recommends upgrades, and implements efficient network configurations. Focuses on practical, cost-effective improvements.
Custom PC Builds
Bespoke computer assembly for specific needs. Selects components for gaming, video editing, or office use. Ensures optimal performance and compatibility within budget constraints.
People
Jason
Owner & Technician
Certified IT professional with 30 years' computing experience since 1983. Specialises in PC repair, data recovery, and IT consultancy. Holds CompTIA A+, ITIL, and PRINCE2 qualifications. Focuses on clear communication and practical solutions.
Questions
Do you offer same-day data recovery?
Turnaround varies by case complexity. Simple recoveries completed within 24 hours, with urgent cases discussed individually.
Can you repair water-damaged laptops?
Yes, we assess water-damaged devices and perform component drying/cleaning. Success depends on damage extent and promptness of intervention.
What IT consultancy services do you provide?
We offer network setup, system upgrades, and Office365 implementation. Focus on small business needs with practical, scalable solutions.
Do you provide hardware warranties?
New components come with manufacturer warranties. Labour warranty covers 30 days post-service for all repair work.
Can you upgrade old PCs?
Yes, we recommend cost-effective upgrades like SSD installation or RAM expansion to extend device lifespan and improve performance.
