Get Ready to Ride with On-One - Your One-Stop Cycling Destination!
We are a passionate team driven by the belief that cycling is more than just transportation - it's an adventure. We exist to empower people of all ages and abilities to explore their surroundings and experience the joy of cycling.
Our Expertise
Our team comprises experienced cyclists, engineers, and designers who are dedicated to offering a comprehensive selection of bikes, accessories, and services. We also offer:
Bicycle Expertise
- Comprehensive bike fitting and sizing services to ensure you find the perfect bike for your individual needs and preferences.
- Expert advice on choosing the right accessories and components to enhance your cycling experience.
- Repair and maintenance services performed by certified technicians.
Customer Focus
- Personalized recommendations based on your preferences and riding style.
- Responsive customer service and attentive support throughout your journey.
- Active involvement in local cycling events and communities.
Commitment to Sustainability
- Responsible sourcing of high-quality bicycles and components.
- Recycling and repair programs to reduce electronic waste.
- Partnerships with organizations that prioritize environmental sustainability.
Passion for Adventure
We understand that cycling is about more than just the ride. It's about the memories we create along the way. We encourage our customers to explore new routes, push their limits, and discover the joy of exploring the outdoors.
We are committed to providing our customers with the tools and knowledge they need to embark on their own cycling adventures.
Overall Satisfaction
The reviewers are extremely satisfied with their experiences with Planet X, praising the company's excellent customer service, prompt warranty responses, and high-quality products.
Customer Service
The customer service team at Planet X is highly commended for their helpfulness, prompt responses, and expertise. Several reviewers mention specific team members, such as Ben and Richard, who went above and beyond to resolve issues and provide guidance.
Product Quality and Delivery
Reviewers are pleased with the quality of their purchases, including bicycles, frames, and accessories. Delivery times are reportedly quick, with some reviewers receiving their items within a week of ordering.
Warranty and Support
Planet X's warranty team is praised for their fast response times and efficient resolution of issues. Reviewers appreciate the company's commitment to standing behind their products and providing excellent support when needed.
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