Transform Your Home, Transform Your Life
Pinelodge Care Home is a family-owned business with over 50 years of experience in providing exceptional care services to seniors. We are dedicated to delivering high-quality care, comfort, and happiness to our residents, ensuring they live a fulfilling life.
Our Mission
Our mission is to provide the best service, care, and match for you and your family. We strive to create a warm and welcoming environment where our residents feel respected, valued, and cared for. Our team of highly qualified and personable staff work tirelessly to ensure that our residents receive the highest level of care and attention.
Services
At Pinelodge Care Home, we offer a range of services designed to meet the unique needs of our residents. Our services include:
- Assisted Living: We provide skilled care to enable our residents to achieve their optimum state of health and well-being.
- Continuing Care: We uphold human and citizenship rights, respect dignity and privacy, and encourage companionship and links with the community.
- In-House Services: We offer a range of in-house services, including bathing assistance, dressing assistance, meal preparation, transportation, laundry, and companionship.
- Facilities: Our home offers a range of facilities, including bedrooms, lounges, dining rooms, and gardens, all designed to provide comfort, care, and happiness to our residents.
Facilities
Pinelodge Care Home offers a range of facilities to provide our residents with comfort, care, and happiness. Our facilities include:
- 29 single bedrooms, each with ensuite facilities, where residents can personalize their space to make it feel like home.
- 4 lounges with multimedia facilities, providing a comfortable space for relaxation and socialization.
- Dining room overlooking the gardens, where our residents can enjoy delicious meals prepared by our in-house chefs.
*Beautiful gardens, providing a peaceful and serene environment for our residents to relax and enjoy.
Fees
We are proud to offer fair and competitive fees for our services. We understand that choosing a care home can be a difficult decision, and we are happy to provide guidance and support to help you make an informed decision.
Care Experience at Pinelodge Care Home
Excellent Care and Attentive Staff
Several reviewers praised the excellent care and attentive staff at Pinelodge Care Home. They highlighted the kindness, respect, and attentiveness of the staff, which made their loved ones feel comfortable and cared for. The staff were described as "unfailingly calm, respectful, kind, and very attentive" and "true angels" who went the extra mile to comfort the family.
Poor Communication and Neglect
However, some reviewers had negative experiences with communication and care at Pinelodge Care Home. They reported poor communication, neglect, and a lack of attention to their loved ones' needs. One reviewer mentioned that the staff refused to help their mother with toilet use, leading to accidents, and that the nurse didn't know what she was doing.
Deception and Lack of Honesty
One reviewer was deeply concerned about the dishonesty of Pinelodge Care Home. They discovered that the home had 24 Covid-related deaths in 2020, despite being told that there were no Covid cases. This led to a loss of trust and a warning to others to "stay clear" of the home.
Other Concerns
Some reviewers raised concerns about the cleanliness and maintenance of the home, while others reported unfriendly staff and a lack of attention to residents' needs.
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