Business Details
42 Years
experience
Residential Care Home in Hitchin, Hertfordshire
Established in 1984, Westbourne Care Home Residential Care Home has provided dedicated care for elderly residents in Hitchin, Hertfordshire for over four decades. Originally dating back to 1859, our purpose-built facility expanded in response to growing demand, now accommodating 27 residents across thoughtfully designed spaces. We prioritise individual dignity and independence, offering tailored care plans supported by a team committed to maintaining residents' quality of life. Our historic property features extensive gardens with accessible planting areas, comfortable lounges, and a warm dining environment serving freshly prepared meals with dietary accommodations. Under the ownership of Mr and Mrs Bains since 2002, we've maintained rigorous standards through continuous investment in facilities and staff development.Our location provides convenient access to Hitchin town centre, healthcare services, and transport links while maintaining a peaceful residential atmosphere. We welcome prospective residents and families to tour our home, meet our team, and experience our approach to elder care firsthand. Regular staff training ensures compliance with regulatory requirements while maintaining the personal touch that defines our service. Environmental Health's five-star rating recognises our commitment to hygiene and care excellence. Through decades of operation, we've cultivated a community where residents form meaningful connections with both staff and fellow residents.
Services
Residential Care
Personalised Care Plans
Dietary Catering
Gardens Maintenance
24/7 Support
End-of-Life Care
Details
- Year established: 1984
Highlights and features
- Established residential care expertise since 1984
- Personalised care plans respecting individual needs
- Historic property with modernised facilities and gardens
- Awarded Excellent five-star rating by Environmental Health
- Experienced management team with direct resident engagement
Associations and certifications
- Environmental Health (5-star rating)
What people say
Exceptional care
Compassionate staff
Beautiful gardens
Personalised attention
Dignified environment
Services
Residential Care
Westbourne Care Home provides residential care for elderly individuals requiring daily support while maintaining independence. Our service focuses on personalised care plans, dignity preservation, and social engagement. Residents benefit from 24/7 professional support within a homely environment that encourages personal choice and comfort.
Personalised Care Plans
Individual care plans address each resident's specific needs, preferences, and medical requirements. Regular assessments ensure evolving needs receive appropriate attention. Our approach prioritises residents' autonomy while providing necessary assistance with daily living activities and healthcare management.
Dietary Catering
Freshly prepared meals accommodate special dietary requirements while offering choice and variety. Our dining service includes a dessert trolley with multiple options. Nutritional needs are balanced with residents' personal preferences to ensure enjoyable mealtimes.
Gardens Maintenance
Extensive grounds feature accessible gardens with raised beds, rose gardens, and comfortable seating areas. Residents can engage with horticulture or simply enjoy the peaceful surroundings. The outdoor environment supports physical activity and social interaction in a natural setting.
End-of-Life Care
We provide compassionate end-of-life care focusing on comfort, dignity, and emotional support for residents and families. Our experienced team manages pain control while maintaining residents' quality of life during their final stages of life.
People
Mr and Mrs Bains
Owners
Proud owners since 2002, they maintain active involvement in the home's operations, regularly interacting with residents to ensure quality standards and personal connection with service users.
Jill Shepherd
Home Manager
Experienced residential care manager leading daily operations, implementing care standards, and serving as primary contact for families. Recognised for compassionate leadership and professional excellence in elder care provision.
Questions
What types of care does Westbourne provide?
We specialise in residential care for elderly individuals, offering tailored support plans while maintaining residents' independence and dignity.
Are special dietary requirements accommodated?
Yes, we cater for all dietary needs with freshly prepared meals served in our dining room, including choice of desserts.
Can families visit at any time?
We operate an open visiting policy with no set visiting hours, allowing family members to visit loved ones at their convenience.
What facilities are available for residents?
Our grounds feature accessible gardens, rose beds, and seating areas. The home includes comfortable lounges and a dining room with social activities.
How does Westbourne support resident well-being?
We focus on individual care plans, social engagement opportunities, and maintaining connections with families and the local community.
Is parking available for visitors?
Yes, we have visitor parking accessible via Oughton-Head Road entrance with easy access to the main building.
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