Your Local Independent Community Pharmacies
At Medicine Clinic Pharmacies, we are a family-owned group of independent NHS Community Pharmacies serving the local communities of Ferndown, Wimborne, Christchurch, Chandler's Ford, Eastleigh, Southampton, Portsmouth, and Salisbury. Established in 2006 by owners and superintendent pharmacists Mitesh and Bhavini Patel, our mission has been to enhance the accessibility of healthcare services to our valued patients.
Our Services
Our dedicated team of pharmacists and healthcare professionals provide a comprehensive range of services to meet your healthcare needs. We offer:
Prescription Dispensing
- Prescriptions for common ailments such as ear infections, impetigo, insect bites, shingles, sinusitis, and urinary tract infections in women.
- One-off and repeat prescriptions.
- Private prescriptions available.
Health Advice
Our extensive library of health advice covers a wide array of topics, providing reliable and trustworthy information from healthcare professionals and support groups.
Medication Management
- Medication review and guidance.
- Medication safety and adherence programs.
- Prescription reminders and automated ordering options.
Health Services
- Microsuction earwax removal.
- Mobile flu vaccinations for businesses.
Advanced Services
- Pharmacy First Access: Access prescription medications directly from our pharmacist, eliminating the need for a GP appointment for certain conditions.
- Secure online ordering, allowing you to order prescriptions conveniently from your smartphone, tablet, or computer.
Quality and Care
At Medicine Clinic Pharmacies, our patients are our top priority. We are committed to providing:
- Individualized care tailored to your needs.
- Responsive and respectful communication.
- Access to the latest healthcare innovations.
Our Values
Our values guide us in everything we do:
- Patient-centered care: We prioritize your health and well-being.
- Quality care: We adhere to the highest standards of healthcare.
- Accessibility: We make healthcare convenient and affordable.
- Innovation: We embrace new technologies to enhance your experience.
Communication Issues
The reviews highlight several instances of poor communication, leading to delays and frustration for customers. Grahame Lowe and Anne Griffiths both experienced difficulties in getting through to the pharmacy on the phone, with Anne's message going unanswered. David Almond and Anne Griffiths also reported rude staff members, which added to their poor experience.
Contrasting Experiences
However, many customers had positive experiences at Parley Cross Pharmacy. Bg, Fiona Vafa, Jackie Ingram, and Betty Street all praised the friendly and helpful staff, with excellent customer service and advice. Jackie Ingram and Betty Street went above and beyond to provide support, leaving them feeling appreciated and cared for.
Concerns and Criticisms
Anne Griffiths expressed concern about the new method for repeat medication, finding it expensive and difficult to use. She is also worried about the impact it will have on her, as a 89-year-old with a disability. John Small, while praising the prescription collection and delivery service, lamented the decline in customer service, citing the introduction of an automated phone system that is unhelpful for disabled and elderly clients.
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