Experience the difference with Phillips Homes - where service matters
At Phillips Homes, we pride ourselves on being a leading independent estate and letting agent in the Rhondda, providing dynamic sales, lettings, and property management services to our clients. With over 20 years of experience in selling and letting properties from West Wales to Newport, we have established ourselves as experts in the RCT market.
Our Approach
We understand that the way people sell their homes has changed dramatically over the last 10 years. That's why we offer a range of innovative services to stay ahead of the curve. From virtual tours to online presence, personal viewings, and more, we are committed to providing our clients with the best possible service. As an independent agency, we are free from corporate constraints, allowing us to focus solely on what our clients want and need.
Our Expertise
Our team has won numerous awards for their exceptional service, including being voted the best Sales and Lettings agent in the Rhondda, and runners-up in the whole of Wales. Our lettings side of the business has also expanded to include renovations from start to finish, with hundreds of examples of properties that have been purchased for less than 50,000 and sold for over 80,000, and rentals with yields averaging 12%.
Our Services
We offer a comprehensive range of services to our clients, including:
- Property Sales: We advertise your property on 43 websites, including Onthemarket.com and Zoopla, for free. We also provide virtual tours, online presence, personal viewings, and more to ensure your property reaches the widest possible audience.
- Lettings: Our lettings side of the business has expanded to include renovations from start to finish. We have hundreds of examples of properties that have been purchased for less than 50,000 and sold for over 80,000, and rentals with yields averaging 12%.
- Property Management: We provide a comprehensive property management service, including renovations, maintenance, and more.
Our Values
At Phillips Homes, we value our clients and strive to provide exceptional service to them. We are proud of our independent status, which allows us to focus solely on what our clients want and need. We are committed to staying ahead of the curve, using the latest technology and innovative services to ensure our clients receive the best possible service.
Overview
Phillips Homes is a family-run business that provides property management services, including renting and buying properties. The company has a mixed bag of reviews from customers, with some praising their service and others expressing dissatisfaction.
Positive Feedback
Customers have praised the business for their helpful staff, particularly the head guy, who has been described as very helpful and friendly. The staff has been complimented for their professionalism, and the business has been recommended by several customers.
Negative Feedback
However, there have been several negative reviews about the company's service. Some customers have reported experiencing poor service, with issues including long waiting times for repairs, unhelpful staff, and difficulties in getting a response from the company. There have also been allegations of dishonesty and harassment towards tenants.
Customer Service
Customer service seems to be a major issue for Phillips Homes, with some customers experiencing excellent service and others having negative experiences. It appears that the company needs to work on improving their staff's communication skills and ensuring that all customers receive a positive experience.
Recommendation
Based on the mixed reviews, it is difficult to make a definitive recommendation about using Phillips Homes. However, it seems that the company has the potential to provide excellent service, and customers who have had positive experiences with them would likely recommend the business. It is essential for the company to address the negative feedback and improve their customer service to attract more positive reviews.
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