Travis Perkins is a leading partner to the construction industry, and the largest distributor of building materials in the UK. With a rich heritage and a strong commitment to its purpose and values, the company has established itself as a market leader, operating at the heart of the construction industry.
Our Story
Travis Perkins has a long history of providing exceptional services to its customers, and has built a reputation for excellence in the distribution of building materials. With a strong market presence and a commitment to upselling the construction industry, the company has established itself as a trusted partner to its customers. Our businesses operate at the heart of the construction industry, working in partnership to help build better communities and enrich lives.
Our Services
Travis Perkins offers a wide range of services to its customers, including the distribution of building materials, tools, and equipment. The company operates a network of branches across the UK, providing its customers with easy access to the products and services they need. Travis Perkins also provides a range of value-added services, including training and support, to help its customers succeed.
Purpose and Values
At Travis Perkins, our purpose is to be the leading partner to the construction industry. We are committed to elevating and deepening our relationships with our customers, and to providing exceptional services that meet their needs. Our values are at the heart of everything we do, and we are committed to operating with integrity, respect, and a focus on safety.
Our Ambition
Our ambition is to be the leading partner to the construction industry, and we are committed to achieving this through our strategy of elevating and deepening our relationships with our customers. We are focused on providing exceptional services, and on building strong, sustainable relationships with our customers.
Staff and Customer Service
The reviews highlight a mix of positive and negative experiences with staff and customer service. Several reviewers found the staff to be helpful and knowledgeable about their products, with Martyn O'Donoghue giving a 5-star rating for the staff's helpfulness and good quality materials. Michael DeBono also gave a 5-star rating, praising the helpful staff and their assistance with getting an 8x4 18mm thick ply board onto his vehicle. However, some reviewers experienced difficulties with customer service, including lack of communication and unhelpful staff. Ryan Spitz mentioned zero communication on delivery times and lack of response to calls, while Bad Bob Spanking criticized the staff for being more interested in their bonuses than providing basic customer services.
Delivery Issues
Delivery issues were a common theme in the negative reviews. Ryan Spitz had a split delivery and was unhappy with the lack of communication and scheduling difficulties. Stuart Dodd also experienced missed delivery dates and times, with no follow-up calls from the company. Helen Kitcherside was left with her delivery on her lawn, as the company failed to arrange a suitable delivery time with her. E. M. experienced delays and delivery failures due to the shop manager, and ultimately decided to take their business elsewhere.
Product Quality and Pricing
Reviewers generally found the product quality to be satisfactory, but some criticized the pricing. Ryan Spitz noted that Travis Perkins' products were more expensive than those from Wickes, and that there was a price difference between trade and retail customers. E. M. also mentioned that the company's prices were higher than those of competitors.
Overall Experience
The overall experience of reviewers varied widely, with some finding the staff and service to be excellent, while others had negative experiences with delivery and customer service. The Fleet branch was particularly criticized for its poor service and unhelpful staff. Martyn O'Donoghue gave a 5-star rating, praising the staff and product quality, while Michael DeBono also gave a 5-star rating for the helpful staff. However, several reviewers gave lower ratings, with some experiencing issues with delivery and customer service.
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