Masterfully crafted jewellery, designed to perfection
Welcome to our esteemed jewellery and watch establishment, a family business with a rich heritage dating back to 1931. Our reputation as master craftsmen has been cultivated over decades, built on a foundation of expertise, dedication, and a profound appreciation for the timeless allure of fine jewellery and luxury watches.
Our founder, Paul Granelli, learned the art of jewellery making from his father, a master craftsman in his own right. Under his tutelage, Paul honed his skills, developing a keen eye for detail and a deep understanding of the intricate processes involved in creating exquisite jewellery. Today, Paul continues to lead our team, guiding us in our mission to create masterfully crafted pieces that reflect our commitment to quality, beauty, and durability.
Our Services
At our boutique, we offer a wide range of services designed to cater to all your jewellery and watch needs. Our services include:
Bespoke Jewellery
For that truly special person or occasion, we offer a bespoke jewellery design service. Sit down with Paul Granelli and design your own unique piece of jewellery. From the initial concept to the final masterpiece, Paul will guide you through the process, ensuring that your dream piece becomes a reality.
Diamond Jewellery
We offer an extensive collection of diamond jewellery, each piece showcasing the brilliance and fire of our GIA certified diamonds. Our collection includes engagement rings, eternity rings, wedding rings, and diamond pendants. If you can't find exactly what you're looking for, our bespoke design service is available to create your perfect piece.
Luxury Watches
Our collection of luxury watches includes timepieces from renowned brands such as Omega, Rolex, Panerai, Cartier, IWC, Tag Heuer, Audemars Piguet, Brietling, Hublot, and Breguet. Each watch is guaranteed 100% genuine, complete with box and papers. We also offer a part exchange service, allowing you to upgrade your timepiece with ease.
Diamond Certification
All of our diamonds are GIA certified, ensuring that you buy in confidence with each diamond having its own certificate and grading. The GIA, established in 1931, is the world's foremost authority on diamonds, coloured stones, and pearls. As a public benefit, non-profit institute, the GIA is the leading source of knowledge, standards, and education in gems and jewellery.
Customer Reviews
We are proud of the service we provide and the relationships we build with our customers. Here are some of our latest customer experiences at Paul Granelli's:
"I've used this jewellers for a few years to have my wife's rings cleaned and re-coated and can't fault the care and service provided. The staff are extremely helpful and Paul helped me out recently when buying a pre-owned watch which he didn't really have to do but he goes above and beyond for his customers. Highly recommend jewellers." - Macca, 2019
"Great service and quality work. I had a simple ring size adjustment, but I can imagine the service would be every bit as good with complicated, intricate pieces." - Stewart Warrender, 2022
"A wonderful selection of jewellery to choose from at surprisingly reasonable prices. Needed a necklace repaired and it was attended to immediately much to my surprise and complete satisfaction. For lovers of good jewellery, this shop is certainly worth a visit." - Pauline B, 2022
Customer Reviews Summary
Positive Experience
- The majority of customers have reported excellent service from Paul Granelli, praising their attention to detail, honesty, and helpfulness. They have successfully created bespoke jewelry pieces, including diamond necklaces and engagement rings, that exceeded customers' expectations.
Customer Service
- Christine, a member of the Paul Granelli team, has been consistently praised for her friendly and knowledgeable approach, keeping customers informed throughout the process and providing excellent after-sales service.
Negative Experience
- A few customers have reported poor customer service, including unresponsive emails, broken promises, and delayed deliveries. Some have experienced difficulties with resizing and refunds, leading to disappointment and frustration.
Red Flags
- Be cautious when ordering online, as some customers have experienced delayed or non-existent deliveries, despite being told the item was in stock.
- Be wary of resizing advice, as some customers have reported being told to resize at an incorrect size, resulting in additional costs.
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