At Orla James, we understand that choosing the perfect wedding rings, engagement rings, and eternity rings is an exciting and important decision. That's why we're dedicated to providing you with a unique and personalised shopping experience. Our mission is to help you find the perfect rings for you and your partner, and we're committed to making the process as enjoyable and stress-free as possible.
Our Services
We offer a wide range of services to ensure that you find the perfect rings for your special occasion. Our bespoke design and engraving service allows you to customise your rings to your exact specifications, whether it's a specific metal type, diamond, or design. We also offer a free ring sample service, which allows you to try before you buy, and a free ring sizer to ensure a perfect fit.
Our Commitment to Quality
At Orla James, we're committed to providing high-quality rings that exceed your expectations. We use only the finest materials, including platinum, palladium, gold, and silver, and our diamonds are sourced from ethical and conflict-free suppliers. We're proud to be members of the National Association of Jewellers, which means we adhere to a code of practice for professionalism, honesty, and ethical business practices.
Our Promise
We're committed to providing exceptional customer service and ensuring that you're completely satisfied with your purchase. That's why we offer a 100% positive feedback guarantee, free delivery, and a full refund or exchange within one year of purchase.
Our Story
At Orla James, we're passionate about helping couples find the perfect rings for their special day. We believe that every couple deserves a unique and memorable experience, which is why we offer a range of services to make your shopping experience as enjoyable and stress-free as possible.
Workshop Experience
The majority of reviewers had a fantastic experience at Orla James' ring-making workshop. They praised the friendly and knowledgeable staff, particularly Fin and Giles, who made the experience enjoyable and educational. Many reviewers appreciated the unique opportunity to create their own wedding rings, which they found to be a lovely memory-making experience. The workshop was described as well-organized, with attention to detail and a welcoming atmosphere.
Quality of Service
Most reviewers were extremely satisfied with the quality of service provided by Orla James. They praised the staff's professionalism, patience, and expertise. The communication was described as excellent, with Fin being particularly helpful and responsive. The ring-making process was explained clearly, and the guidance provided was thorough and reassuring.
Product Quality
The quality of the rings produced was also praised by many reviewers. They were delighted with the final result, describing the rings as beautiful and of high quality. The attention to detail and craftsmanship were highlighted as exceptional.
Issues with Customer Service
However, two reviewers had a negative experience with Orla James' customer service. They reported difficulties in getting responses to their inquiries, with one reviewer claiming to have been "ghosted" after attempting to return an order. Another reviewer was unhappy with the reshaping of their engagement ring, which they felt was not done correctly.
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