Cruising that's just right for you
Cruise Direct is a leading online cruise agency, specializing in offering exceptional value and unforgettable journeys to diverse destinations worldwide. With an unwavering commitment to providing exceptional customer service and personalized experience, we have become a trusted partner for countless travelers seeking the ultimate cruising experience.
Our Expertise and Services
Our team of experienced travel specialists possesses extensive knowledge of the global cruising landscape. We leverage this expertise to offer:
- Tailored Cruise Recommendations: We work with clients to understand their preferences, budget, and travel desires to curate a curated selection of cruises that meets their unique requirements.
- Competitive Pricing: We collaborate with reputable cruise lines to secure competitive rates and exclusive discounts for our valued clients.
- Seamless Booking Process: Our user-friendly platform and dedicated team ensure a seamless and stress-free booking experience.
- Comprehensive Cruise Information: We provide comprehensive information regarding itineraries, onboard facilities, dining options, and other amenities available on each cruise.
Dedicated to Your Cruise Journey
At Cruise Direct, we understand that every traveler is unique and has different aspirations. We are dedicated to:
- Providing personalized attention: Our team is available to promptly answer questions, address concerns, and assist with every step of the planning process.
- Customizable Cruise Experiences: We can personalize your cruise journey by adding unique excursions, onboard events, and pre/post cruise arrangements to enhance your travel experience.
- Continuous Communication: We stay in regular contact with you, providing updates and ensuring a smooth and enjoyable cruise journey.
Customer Feedback
The reviews for this company are varied, with some customers expressing satisfaction with their services, while others have had poor experiences.
Positive Reviews
Efficient and Helpful Staff
One reviewer, Diane Marshall, rated the company 5 stars and praised their staff, stating that Jamie was "just so helpful and efficient". This suggests that the company has staff who are committed to providing good customer service.
Negative Reviews
Poor Communication and Unhelpful Staff
On the other hand, several reviewers were left feeling frustrated and disappointed with their experiences. Craig Palmer gave the company 1 star and claimed that they were more interested in taking money than providing a good service. He also reported that the company ignored customers during the COVID-19 pandemic and that their customer service was unresponsive. Mick Cobbing also gave the company 1 star and stated that the staff were unhelpful and refused to assist with his issues. Colin Hyams was even more scathing, giving the company 1 star and stating that they were unable to contact the company to resolve his issues. He reported that they were holding 11,000 of his money and were unresponsive to his calls and emails.
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