Passionate about Building Excellence in Essex
SWD stands for Service, Withness, and Dedication. We are a leading supplier and installer of high-quality windows, doors, and conservatories in the Essex area, encompassing Basildon, Chelmsford, Brentwood, and beyond. Founded in 2005, we have established ourselves as a trusted partner for homeowners, offering exceptional workmanship and customer care.
Expert Installations and Professionalism
Our team of experienced installers are highly skilled and passionate about delivering outstanding results. They utilize cutting-edge technology and materials, ensuring meticulous installations and long-lasting performance. We are fully insured and adhere to all relevant industry regulations.
A Comprehensive Range of Products and Services
At SWD, we offer a comprehensive selection of:
- Windows: uPVC casement, flush, French, tilt & turn, sash windows, and more.
- Doors: uPVC, composite, and aluminium doors, in various styles and configurations.
- Conservatories: Lightweight and sturdy options to extend your living space and enjoy the outdoors.
- Roofline services: Fascias, soffits, and guttering installations and replacements.
Customer-Focused Approach
We prioritize exceptional customer service and believe in building lasting relationships. Our dedicated team will work closely with you to understand your needs and expectations, offering tailored solutions and transparent communication throughout the process. We believe in:
- Prompt communication: We provide clear and timely updates regarding project progress.
- Professionalism: Our team members are courteous and respectful in your home.
- Quality assurance: We conduct thorough inspections before leaving your home.
Unwavering Commitment to Customer Satisfaction
At SWD, we go the extra mile to ensure your complete satisfaction. Our aftercare service is responsive and efficient. We prioritize your satisfaction and are committed to exceeding your expectations.
Summary of Customer Reviews for SWD Essex Windows and Doors
Customer Satisfaction and Experience
The majority of customers have reported positive experiences with SWD Essex Windows and Doors, praising their professionalism, excellent communication, and high-quality installations. Most customers are very satisfied with the service provided, highlighting the company's commitment to customer care and attention to detail. A few customers have expressed dissatisfaction, primarily due to issues with after-sales support and product durability.
Positive Feedback
Customers have complimented the company's friendly staff, efficient installation process, and commitment to ensuring customer satisfaction. Many have also praised the cleanliness and tidiness of the fitters during the installation process. Positive feedback highlights the company's strengths in customer service, quality of products, and overall experience.
Negative Feedback
A small number of customers have expressed disappointment with the after-sales support, citing issues with communication and product durability. Some have experienced problems with their doors and windows, such as broken panels and faulty hinges, which have not been addressed promptly.
Overall Assessment
Despite some minor issues with after-sales support, the overall customer satisfaction with SWD Essex Windows and Doors is high. The company's commitment to quality, professionalism, and customer care is evident in the majority of positive reviews. With a focus on improving after-sales support, SWD Essex Windows and Doors can continue to maintain their strong reputation and customer satisfaction.
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