Business Details
50+ Years
experience
Trusted Residential Care & Independent Living in Norwich
Established over 70 years ago, Corton House remains a pioneering not-for-profit care home dedicated to providing compassionate residential care and independent living solutions for older adults. Founded on Christian values of kindness and dignity, we combine decades of expertise with a progressive approach to resident wellbeing. Our team of 80 skilled staff, including NVQ-qualified care professionals and specialist trainers, delivers person-centred support while maintaining rigorous standards through regular training in safeguarding, end-of-life care, and infection control. Regulated by the Care Quality Commission and member of the National Housing Federation, we operate with transparency and ethical governance through our volunteer Board of Trustees.Residents benefit from purpose-designed facilities, including 42 en-suite bedrooms, landscaped gardens, and a vibrant activity programme, while our 51 independent living units at Brakendon Close offer security with autonomy through 24-hour social alarms. With a legacy of innovation since 1952, we continue creating warm, homely environments where residents and their families consistently praise our exceptional care standards and community spirit.
Services
Residential Care
Independent Living
Dementia Care
End of Life Care
Activities Programme
Catering Services
Chaplaincy
Garden Access
Hairdressing
Transport Assistance
Details
- Year established: 1952
Highlights and features
- We have over 70 years of experience in specialist older person care
- Our 80-strong staff team includes NVQ level 2-5 qualified professionals
- 24-hour Social Alarms Service provides continuous security for residents
- Regulated by the Care Quality Commission and Homes & Communities Agency
- Voluntary Chaplain available for spiritual support and weekly worship services
Associations and certifications
- Care Quality Commission
- Homes and Communities Agency
What people say
Loving care
Comfortable and pleasant
Safe and well looked after
Friendly and helpful staff
Happy atmosphere
Services
Residential Care
Corton House provides 24/7 residential care in 42 en-suite bedrooms, offering personalised support for older adults needing assistance with daily living. Our trained staff deliver person-centred care plans while maintaining dignity and independence. Residents enjoy communal lounges, dining areas, and secure gardens designed to foster social interaction and wellbeing.
Independent Living
Brakendon Close offers 51 self-contained flats and bungalows for older adults seeking independent living with security. Properties include kitchen facilities while optional meal services and 24-hour alarms provide peace of mind. Residents access communal facilities and social activities while maintaining personal autonomy in a supportive community environment.
Dementia Care
Specialist dementia care is delivered by trained staff using person-centred approaches in designated areas. Our team employs non-pharmacological interventions, sensory stimulation, and life-story techniques to enhance residents' quality of life while maintaining familiar routines and meaningful engagement through tailored activity programmes.
End of Life Care
We provide compassionate end-of-life care focusing on comfort, dignity, and individual preferences. Our multi-disciplinary team works with residents and families to create personalised care plans, managing symptoms while offering emotional and spiritual support through our Chaplaincy service and bereavement counselling.
Activities Programme
Daily activities include exercise classes, creative workshops, and social events designed to enhance physical and mental wellbeing. Residents participate in decision-making through activity representatives while accessing community connections, cultural outings, and intergenerational programmes that maintain engagement and purpose.
People
Tom Greenhill
General Manager
Qualified ACCA accountant with six years' audit experience, Tom transitioned to healthcare management in 2019, becoming General Manager at Corton House in 2022. He combines financial expertise with strategic leadership to ensure sustainable, high-quality care delivery.
Jason Parker
Registered Manager
With 35 years' care sector experience, Jason leads operational management having previously won multiple care awards. He focuses on creating supportive environments where residents and staff thrive through person-centred approaches and continuous quality improvement initiatives.
Deborah Goulding
Deputy Manager
Debbie has worked at Corton House for over 20 years, progressing from Activities Coordinator to Deputy Manager. As NVQ Level 5 qualified assessor and manual handling trainer, she oversees staff development and health & safety while maintaining direct resident engagement.
Lorraine Chandler
Scheme Manager
Lorraine manages Brakendon Close's independent living complex, ensuring residents receive appropriate support while maintaining independence. She coordinates community activities and housing services, fostering a welcoming environment that prioritises residents' autonomy and security.
Rev. Rhonwen Washford
Chaplain
Ordained in 2008, Rhonwen brings nursing and pastoral experience to her role as Chaplain. She provides spiritual support for residents of all faiths or none, leading weekly worship services and offering individual pastoral care that complements the home's holistic approach to wellbeing.
Questions
What types of care do you provide?
We offer residential care for older adults needing daily support and independent living options for those maintaining autonomy, both underpinned by person-centred care principles.
How do you support residents' independence?
Our Brakendon Close complex provides self-contained housing with 24-hour alarms, while Corton House encourages choice in daily routines, activity participation, and personal space customization.
What qualifications do your care staff hold?
All Care Supervisors hold at least NVQ Level 3, with most care staff qualified to NVQ Level 2 or 3, supported by ongoing training in specialist areas like dementia and end-of-life care.
Are meals included in residential care?
Yes, three nutritious meals daily with dietary adaptations available. Independent living residents have kitchen facilities, with optional weekday meals delivered from our main kitchen.
What activities are available?
Daily activities include exercise classes, creative workshops, quizzes, and outings. Residents help plan events through our Activity Representatives and Entertainments Committee.
How can families stay involved?
Families receive regular updates and are encouraged to participate in care planning. Our open-door policy allows visits at any time, with accommodation available for family stays.
