DON'T MESS WITH THE REST, BOOK THE BEST
Our Story
At Tennens Properties, we're proud to be a local, Suffolk-based estate agency with a passion for providing exceptional customer care and expertise in the property industry. With many years of experience living and working in and around Bury St. Edmunds, we've helped thousands of people find their dream home, whether they're looking to buy, sell, or rent. Our extensive knowledge of the local area, combined with our commitment to excellent service, has earned us a reputation as a trusted and reliable estate agent.
Our Services
We offer a comprehensive range of services designed to make buying, selling, and letting as stress-free and simple as possible. For landlords, we provide support in finding new tenants, assisting with the buy-to-let process, and offering expert advice on suitable properties that match their requirements. Our property management services are tailored to meet the specific needs of each landlord, ensuring that we're always working in their best interests. For tenants, we strive to make the letting experience as smooth and hassle-free as possible, providing a vast range of properties to suit various budgets and requirements.
Specialist Services
In addition to our core services, we also specialise in helping United States Air Force (USAF) personnel find properties that meet their unique needs and requirements. Our experienced team will guide you through the process, from finding suitable properties to organising viewings and paperwork, ensuring a seamless and efficient experience.
Why Choose Us
So, what sets us apart from other estate agents? It's our unwavering commitment to providing exceptional customer service, coupled with our in-depth knowledge of the local area and extensive experience in the property industry. We're dedicated to making your buying, selling, or letting experience as stress-free and simple as possible, ensuring that you're always informed and advised to the best of our ability.
Meet the Team
Our team of experts is led by Director Barry Tennens, who brings over 10 years of experience in residential property lettings to the table. Alongside Barry is Lettings Manager Ella Nunn, who processes all properties, from advertising and applications to referencing and tenancy agreements. Our team is always available to provide advice, guidance, and support throughout your property journey.
Mixed Experiences with Tennens Estate Agents
Positive Feedback
Many reviewers praised the staff at Tennens, describing them as "wonderfully easy and professional to work with" (Lawrance Devon), "lovely and helpful" (Keith Allen), and "excellent managers" (Hannah Hudson). Daniel Witthuhn appreciated the "very professional service with extremely polite and friendly staff, " while Richie Stewart praised the "fantastic service from start to finish." Travis Andow summarized the positive experiences, stating that "the team at Tennens goes above and beyond in every aspect of the renting process."
Negative Experiences
However, not all reviewers had a positive experience with Tennens. Arphenn was disappointed when their application was suddenly rejected after being told they met all requirements. Kimberly Miller reported difficulties in getting maintenance issues addressed, citing broken toilets and showers as examples. Qt Pie felt that the staff's communication was condescending, while Purie Zeondy was unhappy with a 150 "check-out" fee and disputes over minor damages. Elle Smith encountered various issues with her rented flat, including broken bathroom fixtures, and received rude responses from staff when complaining. Ramon Battershall criticized the service, citing mysterious charges and unprofessional staff.
Common Complaints
Some common issues emerged from the negative reviews, including difficulties in getting maintenance issues addressed, poor communication from staff, and unexpected fees.
Be the first to review Tennens Properties.
Write a Review
