Your Partner in Commercial Property
Stephens McBride is a long-established, Birmingham-based, commercial chartered surveying practice that has been providing a wide range of services to clients since 1991. Our team of experts has a wealth of experience and knowledge in the industry, and we pride ourselves on providing a professional, easily accessible, and friendly service to our clients.
Our Services
We offer a comprehensive range of services to our clients, including agency, property management, property and land development, investment consultancy, and acquisitions. Our agency department is highly experienced in acquiring and selling commercial properties, including industrial, warehouse, logistics, business park, office, and retail properties. We also provide property management services, including rent collection, insurance, rent reviews, and lease renewals, to clients across the UK.
In addition to our agency and property management services, we also provide expert advice on property and land development, investment consultancy, and acquisitions. Our team of experts can help clients navigate the complex process of buying and selling commercial properties, and we have a proven track record of achieving excellent results for our clients.
Our Philosophy
At Stephens McBride, we are committed to providing a professional, easily accessible, and friendly service to our clients. We believe in building close working relationships with our clients, and our team of experts is always available to provide advice and guidance throughout the entire process. We are dedicated to providing a high-quality service that meets the individual needs of each client, and we take pride in our ability to deliver results that exceed our clients' expectations.
Overall Experience
The majority of reviewers have expressed extreme dissatisfaction with the company's services, citing poor customer service, unprofessional behavior, and a lack of communication skills.
Customer Service
Reviewers have reported a lack of response to phone calls and enquiries, with some being told that staff would call back but never receiving a response. The customer service has been described as "utterly poor", "rude", and "disinterested".
Staff Behavior
Several reviewers have specifically mentioned Robert Taylor, the owner, as being "highly unprofessional", "rude", and "a waste of space". His PA has also been described as "rude and vulgar" with no communication skills.
Property Management
One reviewer has reported being interested in renting a commercial unit but was met with a lack of response and unprofessional behavior. Another reviewer was interested in renting commercial land but was told that the owner didn't have access to the property, only to discover later that the land was already being rented out, resulting in wasted time and money.
Positive Experience
However, one reviewer has reported a positive experience with the company, stating that they are a "good company for commercial property management" with cost-effective services and friendly, helpful staff.
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