Expert Property Advice, Nationally Recognised, Locally Delivered
At Johnson Fellows, we are a team of commercial property consultants dedicated to providing expert advice across the UK. Established in 1984, our partner-led specialist departments act for clients including retailers, investors, plc's, private individuals, pension funds, developers, and occupiers of all types of commercial premises. With offices in Birmingham, London, and Manchester, we are well-positioned to serve clients across the country.
Our Services
We offer a comprehensive range of services, including Agency, Building Consultancy, Facilities Management, Property Management, Rating, Retail Lease Advisory, and Valuation. Our team of experienced professionals is dedicated to providing tailored solutions to meet the unique needs of our clients.
Agency
Our Agency team has been a leading retail agency specialist since inception in 1984. We provide in-depth specialist services in the acquisition and disposal of retail property across the UK. We act on behalf of numerous national and multiple retailers, institutional landlords, and property companies through to independent regional traders. Our expertise extends to high street, retail park, shopping centre, drive-thru, and standalone premises. We also have considerable experience in advising on offices, industrial, and distribution sectors, achieving strong results for our clients.
Building Consultancy
Our Building Consultancy team provides chartered building surveyors with extensive experience in a wide range of property construction projects, including new build, refurbishment schemes, development across industrial, retail, office, healthcare, leisure, education, and residential property. Our services include design and project management, full measured surveys, architectural design, schedules of dilapidations, schedules of condition, pre-acquisition surveys, asbestos surveys, energy performance certificates, project monitoring, principal designer, party wall matters, and expert witness/dispute resolution.
Facilities Management
Our Facilities Management team provides a comprehensive range of services, including property maintenance, repairs, and refurbishment projects, as well as facilities management support for commercial properties.
Property Management
Our Property Management team offers a tailored service to manage your property portfolio, including rent collection, service charge management, and financial reporting.
Rating
Our Rating team provides expert advice on business rates and council tax, including rate appeals, valuation, and advice on property valuations.
Retail Lease Advisory
Our Retail Lease Advisory team provides expert advice on retail lease agreements, including lease renewals, rent reviews, and lease restructuring.
Valuation
Our Valuation team provides expert advice on property valuations, including asset valuations, loan security valuations, and accounts valuations.
Poor Customer Service Experiences
Several reviewers have expressed their dissatisfaction with the company's customer service, citing unprofessional behavior, poor communication, and rudeness from staff members. Some customers have reported being ignored, with calls and emails going unanswered. Others have been met with unhelpful and dismissive responses when they did manage to get in touch with someone.
Unprofessional Behavior
Some reviewers have used strong language to express their disappointment, with one reviewer calling the company "con artists" and another saying they would not recommend them to anyone. The company's managing of properties, such as Wing Yip Manchester, has also been criticized for lacking compassion and values.
Positive Experiences
On the other hand, a few reviewers have reported positive experiences with the company. One reviewer praised the team for responding quickly to their request for help and successfully appealing a rating assessment, saving them time, stress, and money. Another reviewer appreciated the efficient service provided by Iain Mills, who ensured that a lease could be completed quickly.
Geographical Issues
Some reviewers have mentioned specific locations where they experienced poor service, such as Birmingham, Derby, and Lichfield.
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