Castleford Management offers a property management service across Dorset, Hampshire, and the Isle of Wight to nearly 200 blocks of flats. Our managers put themselves in the shoes of our clients, as if it was their own home and finances they are looking after. Our vision is to be the best at what we do and to be different in our approach.
Our Services
At Castleford Management, we provide a comprehensive range of services to cater to the needs of our clients. Our services include Standard Property Management, Consultation about Major Works, 24/7 Services, Property Administration Only Service, and Other Specialist Services. Our team of experts works closely with our clients to understand their specific requirements and provide tailored solutions that meet their needs. We pride ourselves on our exceptional customer service, and our staff are trained to emphasize customer satisfaction.
Our Culture
Our strong service culture and 'delivery philosophy' puts people at the core of everything we do. We believe our personal approach is key to our success. Our culture is one of empowerment, ownership, and honesty. We achieve this through supportive management, training, and development combined with efficient operational systems and processes. Although you will usually have one primary point of contact, they will be supported by a talented team of specialists who are also at your disposal.
Our Clients
We cater to a diverse range of clients, including residents and leaseholders, resident management companies (RMC's), developers, investors, landlords, and freeholders. Our team works closely with each client to understand their unique needs and provide customized solutions that meet their requirements.
Our Vision
Our vision is to be the best at what we do and to be different in our approach. We want to be known for delivering service that exceeds customer expectations, particularly in our communication, and for us to make a difference in developing our staff, customers, and the communities in which we operate. We are innovative and pro-active, with a sprinkling of originality, but we still listen to our clients' needs, looking for those 'attention to detail' items that can enhance our service and add value.
Company Performance
Castleford's management has been heavily criticized for their unprofessionalism, lack of responsiveness, and negligence in handling various issues.
Staff Turnover and Incompetence
Several reviewers have mentioned the high turnover of staff, which has led to a lack of continuity and responsiveness in addressing issues. Many have reported that emails and phone calls go unanswered, and when they do receive a response, it is often inadequate or dismissive.
Neglect of Maintenance and Repairs
Numerous reviewers have reported neglect of maintenance and repairs, leading to serious issues such as mold, leaks, and safety hazards. Despite repeated complaints, Castleford has failed to take adequate action to address these problems.
Lack of Communication and Transparency
Reviewers have expressed frustration with Castleford's lack of communication and transparency. They have reported being left in the dark about important changes, such as lock changes, and being ignored when they raise concerns.
Financial Issues and Hidden Fees
Some reviewers have reported being overcharged or billed for work that was not completed. Others have expressed frustration with the company's pricing and billing practices, which they perceive as unfair or opaque.
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