Business Details
Independent Opticians in Newcastle upon Tyne
OP & TOM is an independent optician in Newcastle upon Tyne dedicated to redefining eyewear as a statement of individuality. We curate a globally sourced collection of stylish, affordable frames, prioritising understated chic and accessibility over elitism. Our approach combines 45-minute eye tests with a relaxed, customer-centric experience, allowing time for thorough examinations and informed frame selection.Founded by Tim and Louise Harwood, our practice merges over 20 years of optometric expertise with a passion for design, evidenced by our presence at international trade shows like Silmo Paris. We prioritise long-term customer relationships, offering free adjustments and follow-up care, while fostering a welcoming environment that celebrates creativity and local community engagement.
Services
Eye Tests
Eyewear Selection
Frame Adjustments
Contact Lenses
Aftercare Services
Highlights and features
- We offer 45-minute eye tests for comprehensive examinations
- Our frames are handpicked from international trade shows like Silmo Paris
- Free adjustments and follow-up care included with every purchase
- No hidden fees or upselling during consultations
- Extended Saturday hours available by appointment
What people say
Exemplary customer service
Unique and stylish frames
Great follow-up care
Relaxed shopping experience
Thorough eye examinations
Services
Eye Tests
Our comprehensive 45-minute eye tests prioritise thorough examination and patient education. Tim and Louise Harwood utilise advanced diagnostic equipment while maintaining a relaxed atmosphere for detailed consultations. The extended duration allows for unhurried discussions about vision health and eyewear choices.
Eyewear Selection
We curate eclectic eyewear collections from global trade shows like Silmo Paris and Mido Milan. Our boutique offers quirky, stylish frames that balance trend-led designs with timeless classics. Customers receive expert guidance to find frames matching their facial structure and lifestyle.
Frame Adjustments
Complimentary frame adjustments and minor repairs are available for all purchased eyewear. Our team ensures optimal fit and comfort through precise modifications, including nose pad adjustments, temple bending, and screw replacements.
Contact Lenses
We provide contact lens fittings and supply various corrective lenses for vision correction needs. Our optometrists offer guidance on proper insertion, removal, and care techniques during dedicated consultation sessions.
Aftercare Services
Post-purchase support includes free frame cleaning, minor repairs, and fit checks. We ensure ongoing satisfaction through unlimited adjustments and replacement of worn components like nose pads and screws.
People
Tim Harwood
Owner & Optometrist
With over 20 years' experience, Tim Harwood co-founded OP & TOM to create a professional yet enjoyable optometry practice. He prioritises thorough eye examinations and patient education, balancing clinical expertise with approachable service.
Louise Harwood
Owner & Optometrist
Louise Harwood curates OP & TOM's distinctive eyewear collection and designs the boutique's welcoming interior. As an experienced optometrist, she combines fashion expertise with clinical proficiency to deliver personalised vision care solutions.
Questions
How long does an eye test take?
Our comprehensive eye tests last 45 minutes, allowing ample time for thorough examination and consultation.
Do you offer aftercare services?
Yes, we provide free frame adjustments, minor repairs, and fit checks for all purchased eyewear.
Where do you source your frames?
We handpick frames from international trade shows like Silmo Paris and Mido Milan.
Do you have extended opening hours?
Saturday appointments are available outside standard 12:00-17:00 hours by prior arrangement.
