GETTING IT RIGHT, FIRST TIME, EVERY TIME
SEA Transport is a privately owned and operated company, established since the year 2000. We have built a reputation for providing our customers with a complete logistics solution in a service-focused environment. As an independent operator, we pride ourselves on our fast communication, immediate response, and 24-hr service. Our directors and staff have a wealth of experience in the maritime container and UK distribution markets, and we bring a real passion and energy to our business.
Our mission is to provide our customers with an experience that is reliable and consistently delivers high-service levels. We strive to "get it right, first time, every time!" and we value any feedback or comments from our customers to help us improve.
Container Transport
Our UK haulage delivery service is completely flexible for your UK road haulage delivery needs. With our own warehousing in Ipswich, right by the A14 and A12, we have access to the Port of Felixstowe within 10 minutes, the whole of the east of England, and gateway London and Tilbury docks, Essex in 90 minutes. We are well suited to working in various environments, from one-off deliveries to providing 'in-house' staff and consultancy.
Our company is user-friendly, and we enjoy good working relationships with other hauliers. We fit easily in 'multi haulier' arrangements, working alongside other suppliers for the benefit of the customer. We have our own fleet with employed drivers, and we have a very family-oriented feel to our business. Our modern vehicle delivery fleet consists of 44-tonne plated container delivery vehicles, and our drivers have card i.d. access to all UK container terminals. We offer high service levels, and each individual transport move is monitored through to arrival.
Warehousing and Distribution
Our warehousing in Ipswich provides a range of services for our customers. We offer short and long-term storage solutions, with container devanning, palletising, and shrink wrapping services available. We can pick and pack orders, and our transport team can deliver goods directly to our customers' end-users. Our warehouse team can also provide quality control inspections and stock management services.
Technology
At SEA Transport, we believe in using the latest technology to improve our services. We have been using Truckcom for over two years, and it has helped us take our business to the next level. Truckcom offers a fully-featured transport management system, electronic POD, tracking, and vehicle checks.
Driver CPC Training
We offer Driver CPC training to help our drivers stay up-to-date with the latest regulations and best practices. Our training program includes classroom and practical training, and we offer flexible training schedules to suit our drivers' needs.
Customer Reviews of the Company
Poor Experience and Lack of Trust
Several customers have expressed their dissatisfaction with the company, citing issues such as scams, unhelpful staff, and lack of professionalism. Some have even gone as far as to label the company as "cowboy" and "fraudsters."
A common complaint is the company's practice of quoting a price before VAT and then adding VAT to the final invoice. Customers have also reported being made to wait for extended periods for their goods, and in some cases, finding that the goods were not available when they arrived to collect them.
Staff and Customer Service Issues
Customers have described the staff as "unhelpful, " "inflexible, " and "unpleasant to deal with." One reviewer described the receptionist as sounding like Vickie from Little Britain.
The company's priority seems to be focused on moving as many pallets as possible, with little regard for customer satisfaction or the condition of the goods being transported.
Problems with Booking and Picking Up Goods
Many customers have had issues with booking and picking up their goods. They have been forced to wait for hours, and some have even had to travel long distances only to find that their goods were not available.
The company's policy of requiring bookings before collection has also been criticized, with some customers finding it inconvenient and time-consuming.
Negative Sentiment Towards the Company
The overall sentiment towards the company is overwhelmingly negative, with several customers expressing that they would not recommend the company to others and would not work with them again.
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