Trust us to take care of your health
At Wargrave House Surgery, we are dedicated to providing high-quality healthcare services to our patients in a caring and supportive environment. Our team of experienced healthcare professionals is committed to delivering personalized care to each patient, taking into account their unique needs and circumstances. We believe in empowering our patients to take control of their health, providing them with the information and resources they need to make informed decisions about their care.
Our Services
We offer a wide range of healthcare services, including:
- Routine check-ups and consultations with our team of experienced GPs
- Health checks and screenings for chronic diseases
- Vaccinations and immunizations for children and adults
- Management of chronic conditions such as diabetes, hypertension, and asthma
- Minor surgery and procedures
- Online services, including online booking and prescription ordering
- Access to online health records and test results
- Health information and advice on a range of topics, including healthy living, nutrition, and mental health
Our Commitment to You
At Wargrave House Surgery, we are committed to providing exceptional patient care, with a focus on compassion, empathy, and understanding. We believe in building strong relationships with our patients, listening to their concerns, and working with them to develop personalized care plans that meet their unique needs and goals.
Our Team
Our team of healthcare professionals is dedicated to providing high-quality care to our patients. Our team includes experienced GPs, nurses, and healthcare assistants, as well as administrative staff who are committed to providing exceptional patient care.
Our Practice
Wargrave House Surgery is a well-established GP practice located in the heart of Hereford. We have a modern and well-equipped surgery, with state-of-the-art facilities and technology. We are committed to providing a welcoming and inclusive environment for our patients, and we strive to deliver exceptional patient care with compassion, empathy, and understanding.
Poor Communication and Organization
Several reviewers have expressed frustration with the surgery's communication and organization. There have been issues with phone calls not being answered, long wait times, and a lack of transparency in the appointment booking process.
Unprofessional Staff
Some reviewers have described the reception staff as "useless", "rude", and "unhelpful". One reviewer reported being told to "get on with it" by a doctor, and another was hung up on by a doctor after expressing concern for their child's health.
Lack of Face-to-Face Appointments
Several reviewers have expressed dissatisfaction with the lack of face-to-face appointments and the reliance on online and phone consultations. Some have reported feeling like they are not being taken seriously or receiving proper care.
Positive Experiences
A few reviewers have reported positive experiences with the surgery, citing helpful and professional staff, prompt responses to online messages, and good care from doctors.
Reception Issues
Reception staff have been criticized for their attitude and lack of empathy, with some reviewers reporting being dismissed or belittled.
Doctors' Behavior
Some reviewers have reported unprofessional behavior from doctors, including being told to "get on with it" and being hung up on.
Difficulty Getting Appointments
Several reviewers have reported difficulty getting appointments, with some being told to call back at 8 am to try and secure a spot.
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