A Trusted Provider of Domestic Appliances and Repairs
Drulight Ltd started as a humble domestic appliance repair agency in 1976. Over the years, we've evolved into a comprehensive provider of appliances, spare parts, and repair services. We're passionate about helping our customers maintain their households and keep their lives running smoothly.
Our Services
We offer a wide range of services to meet all your domestic appliance needs. This includes:
Repairs
- Efficient and effective repairs for all major appliance brands.
- Friendly and qualified engineers covering a vast area including Aberdare, Abergavenny, and Cardiff.
- Honest diagnostics and clear communication throughout the repair process.
Spare Parts
- Wide selection of genuine and reliable spare parts for a diverse range of appliances.
- Competitive prices and convenient online ordering.
- Expert advice and support to help you choose the right parts.
Sales
- Latest models of domestic appliances from top brands like Beko, Liebherr, and Sharp.
- Competitive prices and regular promotions.
- Professional advice on choosing the right appliances for your needs.
Quality and Reliability
At Drulight Ltd, we prioritize quality and reliability in everything we do. We are an authorized service agent for several leading brands, ensuring access to the latest technological advancements and genuine parts.
Customer-Centric Approach
We believe in building strong relationships with our customers. Our friendly and helpful staff are always ready to answer your questions and provide personalized assistance. We pride ourselves on offering:
- Hassle-free booking and appointment scheduling.
- Transparent pricing and clear communication.
- Responsive customer service and after-sales support.
Disappointing Experience with Drulight Ltd
Drulight Ltd receives mixed reviews from customers regarding their repair services. Some customers have praised the company for its excellent service, while others have experienced disappointing experiences.
Poor Service and Unprofessional Behavior
Several customers have reported poor service, including late arrivals, unprofessional behavior, and a lack of communication. Karl Burt mentions that the engineer arrived a day late and told him that there was nothing wrong with the appliance, despite previously diagnosing an issue over the phone. Tom Kut was contacted by Drulight Ltd to arrange an inspection, but the engineer arrived earlier than scheduled and denied making an appointment for the afternoon. Jay Archer describes an engineer as a "cowboy" who made a mess in his kitchen and failed to repair his washing machine.
Inconsistent Diagnoses and Inaccurate Advice
Richard and Jaz both experienced inconsistent diagnoses by Drulight Ltd engineers. Richard's fridge freezer was initially diagnosed with a compressor issue, but the second engineer discovered a gas leakage instead. Jaz's oven was diagnosed as having a faulty part, but the engineer was unable to fix it on the first visit.
Exceptions to the Rule
On the other hand, some customers have praised Drulight Ltd for its excellent service. Ska's engineer arrived promptly and fixed their oven with no issues. Linda Harman-Goodland was kept informed throughout the repair process and praised the company's professional and friendly staff. Dave Cook appreciates the company's customer service over profiteering, as they provided advice over the phone that resolved his faulty oven issue.
Will You Use Drulight Ltd Again?
Based on these reviews, it seems that Drulight Ltd has a mixed track record in terms of its service and customer satisfaction. While some customers have had excellent experiences, others have experienced disappointing and unprofessional behavior.
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