Business Details
10 Years
experience
Professional IT Support & Computer Repairs
Zen Computer Shop was founded in 2016 by Ray and Simon with a vision to provide exceptional IT support and computer repair services to businesses and individuals in Glastonbury, Somerset. Our team of skilled engineers brings over 60 years of combined experience in the ICT field, ensuring technical excellence across all services. We specialise in computer repairs, upgrades, data recovery, and IT support for Windows, Apple, and Linux systems, serving both local businesses and private customers. Our commitment to quality is demonstrated through our 90-day warranties on labour and parts, alongside responsive support that resolves most tickets within 24 hours.As a Microsoft Partner Network member and Eset Security Software reseller, we combine industry-recognised expertise with tailored solutions for home users, schools, and businesses. With a physical store on Glastonbury High Street and a growing reputation for reliability, we pride ourselves on transparent pricing, ethical practices, and community engagement. Our apprenticeship programme with Strode College reflects our dedication to nurturing local talent while maintaining technical leadership in an ever-evolving industry.
Services
IT support
Computer repairs
System upgrades
Data recovery
Refurbished computers
Mobile repairs
Network solutions
Security software
Home callouts
Web design
Details
- Year established: 2016
Highlights and features
- Our engineers have 60+ years combined ICT experience
- We offer 90-day warranties on all repairs and upgrades
- Microsoft Partner Network certified technicians
- Responsive support resolving 90% of tickets within 24 hours
- Eco-friendly refurbished computer sales with guarantees
What people say
Efficient, knowledgeable team
Fantastic service
Reasonable pricing
Non-judgemental support
Reliable repairs
Services
Computer repairs
We repair Windows, Apple, and Linux computers including laptops, desktops, and servers. Our engineers handle hardware faults, software issues, and data recovery with genuine replacement parts where possible. All repairs include diagnostic assessment and come with 90-day warranties covering both labour and components. Our technicians have over 60 years combined experience resolving technical problems for businesses and individuals across Somerset.
IT support
Providing managed IT services for businesses, schools, and home users in Glastonbury. Our Microsoft-certified engineers offer remote and on-site support with 90% of issues resolved within 24 hours. Services include network maintenance, security software installation, and system optimisation. We work with Eset and Malwarebytes security solutions while maintaining vendor independence for optimal client solutions.
System upgrades
Specialising in performance improvements for aging computers through hardware and software upgrades. We install solid-state drives, additional memory, and updated processors while maintaining 90-day warranties. Our engineers provide expert advice on cost-effective upgrades versus replacement, with transparent pricing that includes assessment fees waived when work proceeds.
Data recovery
Recovering data from failed storage devices including hard drives, SSDs, and memory cards. Our technicians handle both physical drive failures and software-related data loss scenarios. We use specialist equipment to retrieve information from damaged devices while maintaining strict data protection compliance. Recovery services are available for all major operating systems and device types.
Refurbished computers
Supplying professionally refurbished Windows and Apple computers with full warranties. Each device undergoes comprehensive testing and cleaning before resale. We offer a range of desktops, laptops, and MacBooks at discounted prices while maintaining quality standards. Customers receive full support for purchased devices including post-sale technical assistance and upgrade options.
People
Ray Rimmer
Company Director
Co-founder of Zen Computer Shop with extensive ICT industry experience. Oversees technical operations and service delivery standards across the business. Committed to maintaining high-quality repair services and customer satisfaction.
Simon Shepherd
Company Director
Co-founder responsible for business development and strategic growth. Focuses on community engagement and expanding service offerings while maintaining technical excellence. Drives the company's apprenticeship and training initiatives.
Questions
What IT support services do you offer?
We provide remote and on-site IT support for businesses, schools, and home users including network maintenance, security solutions, and system optimisation services.
Do you repair Apple devices?
Yes, we specialise in Mac and MacBook repairs using genuine replacement parts where available, with experienced technicians handling all Apple hardware models.
How long do repairs take?
Most repairs complete within 1-3 working days, though complex cases or parts availability may extend this timeframe while we keep customers fully informed.
Are repairs covered by warranty?
All repairs include 90-day warranties covering both labour and parts, with 12-month warranties applying to any new components used in the repair process.
Do you offer computer upgrades?
Yes, we provide hardware and software upgrades including SSD installations, memory upgrades, and processor replacements to improve performance of aging computers.
Can you recover data from failed devices?
We offer data recovery services for failed storage devices using specialist equipment to retrieve information from damaged hard drives and SSDs.
