Business Details
Professional IT Support in Yate, Bristol
Established to provide tailored IT solutions, Refresh Support delivers comprehensive technology services designed to enhance business efficiency. Our team of experts specialises in proactive IT management, cyber security, and cloud-based infrastructure, ensuring businesses operate seamlessly without technical disruptions. With a focus on clear communication and client-centric support, we prioritise understanding each client's unique operational needs to implement solutions that align with their strategic goals. Our commitment to staying at the forefront of technological advancements enables us to offer innovative services while maintaining reliability and security.Headquartered in Yate, Bristol, we serve clients across Gloucestershire and the wider UK through both on-site and remote support. By combining technical expertise with a personal approach, we help businesses leverage technology to drive growth and maintain competitive advantage. Our services include outsourced IT departments, cyber security measures, cloud migration, and hardware consultancy, all delivered with transparency and without unnecessary technical jargon. This approach has earned us long-term partnerships with clients who value our dedication to resolving complex IT challenges efficiently and cost-effectively.
Services
IT Support
Cyber Security
Cloud Services
Computer Repair
IT Consultancy
Highlights and features
- We offer proactive IT management tailored to business needs
- Our cyber security services include dark web monitoring and AI email protection
- We provide transparent, jargon-free technical communication
- We deliver both remote and on-site support across Gloucestershire
- Our IT planning includes strategic technology budgeting and equipment upgrades
What people say
Excellent service
Quick and efficient
Professional and reliable
Cost-effective solutions
Peace of mind
Services
IT Support
Our IT support services provide comprehensive technical assistance for businesses in Bristol and Gloucestershire. We offer both remote and on-site support to resolve hardware, software, and network issues promptly. Our team ensures minimal disruption to business operations through rapid response times and proactive system monitoring. With flexible support packages tailored to specific business needs, we help organisations maintain optimal IT performance while focusing on core operations.
Cyber Security
Our cyber security solutions protect businesses from evolving digital threats through advanced protection measures. Services include dark web monitoring, AI-powered email security, and comprehensive staff training programs. We implement robust anti-virus and anti-spam systems while providing regular security audits to identify vulnerabilities. By combining cutting-edge technology with human expertise, we help businesses safeguard sensitive data and maintain compliance with industry security standards.
Cloud Services
Cloud services enable businesses to access scalable IT resources through secure internet-based platforms. We offer cloud migration, data backup, and hosted solutions including Office 365 implementation and website hosting. Our cloud infrastructure provides flexibility for remote working while ensuring data security and business continuity. With UK-based data centres and 24/7 monitoring, we deliver reliable cloud solutions that adapt to growing business requirements.
Computer Repair
Our computer repair service addresses hardware and software issues for desktops, laptops, and business devices. We offer virus removal, component replacement, and performance optimisation services with transparent pricing. Using a no-fix-no-fee policy, we provide cost-effective solutions while ensuring minimal downtime for businesses. Our technicians also assist with equipment upgrades and new device setup to maintain efficient IT operations.
IT Consultancy
IT consultancy services help businesses develop strategic technology plans aligned with their growth objectives. We conduct IT audits, provide equipment recommendations, and create technology roadmaps for long-term planning. Our consultants assist with digital transformation initiatives and help implement efficient workflow solutions. By understanding each business's unique requirements, we deliver tailored advice to maximise IT investments and future-proof technology infrastructure.
People
Mark Burgess
Director
Director with computer science expertise, previously worked in technical support for a global food company. Specialises in simplifying complex IT systems for business users. Focuses on making technology reliable and accessible for all clients.
Mark Graham
Director
Co-founder with electronics background and extensive IT support experience. Emphasises honest, reliable service and rapid response times. Committed to delivering value-focused IT solutions that directly support business operations and growth objectives.
Questions
What IT services do you offer for businesses?
We provide comprehensive IT support including cyber security, cloud services, computer repair, and technology consultancy. Our services cover both reactive support and proactive IT management tailored to business needs.
How do you protect businesses from cyber attacks?
We implement multi-layered security solutions including dark web monitoring, AI email protection, and staff training programs. Our approach combines advanced technology with regular security audits to prevent cyber threats.
What cloud services are available?
We offer cloud migration, data backup, Office 365 implementation, and website hosting. Our cloud solutions provide secure remote access, business continuity, and scalable infrastructure from UK-based data centres.
Do you provide on-site IT support?
Yes, we offer both remote and on-site technical support across Bristol and Gloucestershire. Our team provides hardware maintenance, software troubleshooting, and system upgrades directly at client locations.
What are your business hours?
Our standard support hours are Monday to Friday 9am-5pm. We provide emergency response outside these hours and offer remote support options for urgent technical issues.
Can you help with IT equipment purchases?
We provide impartial advice on selecting appropriate hardware and can source new or refurbished equipment. Our team handles setup and configuration to ensure seamless integration with existing systems.
