Business Details
Emergency
services
Trusted Travel and Car Insurance Solutions in Croydon
Allianz Assistance has been a trusted provider of insurance solutions for over 130 years, operating as part of the global Allianz Group. With a presence in more than 70 countries and serving 92 million customers worldwide, we specialise in travel insurance and extended warranty products tailored to meet diverse customer needs. Our expertise is underscored by our position as the UK's largest travel insurance provider and market leader in vehicle manufacturer extended warranty schemes. We prioritise customer-centric service, offering 24/7 medical assistance through HealthHero and flexible payment plans for car warranties.Our commitment to innovation is evident in partnerships with organisations like Formula E and the Olympic Movement, reflecting our dedication to sustainability and global community impact. We maintain rigorous compliance with regulatory standards, authorised by the Financial Conduct Authority, and continuously strive to enhance our policies to address evolving customer requirements. Our team combines decades of industry experience with cutting-edge technology to deliver reliable coverage for medical emergencies, trip cancellations, and vehicle protection.
Services
Travel Insurance
Extended Warranty
Business Travel Insurance
Family Travel Insurance
Sports Add-ons
Highlights and features
- We offer over 130 years of expertise in global insurance solutions
- Our 24/7 HealthHero medical assistance service provides instant UK-based GP support
- We lead the UK market in vehicle manufacturer extended warranty schemes
- Our policies include coverage for pre-existing medical conditions (subject to terms)
- We maintain an Olympic Partnership until 2028, demonstrating global commitment
Associations and certifications
- Financial Conduct Authority
Services
Travel Insurance
Our travel insurance policies protect against medical emergencies, trip cancellations, and lost belongings. We offer single-trip, annual multi-trip, and family plans with 24/7 medical assistance. Coverage includes emergency repatriation and treatment for pre-existing conditions (subject to terms), catering to destinations worldwide.
Extended Warranty
We provide three levels of car warranty coverage: Essential, Standard, and Comprehensive. These plans cover mechanical failures, electrical issues, and major component repairs. Our market-leading schemes offer flexible payment options and direct claims handling with repairers, ensuring minimal disruption for vehicle owners.
Business Travel Insurance
Tailored policies for business travellers include medical emergencies, trip delays, and equipment protection. Coverage extends to global destinations with options for single or multi-trip requirements. Additional benefits include 24/7 assistance and coverage for unexpected business interruptions.
Family Travel Insurance
Our family policies cover multiple travellers under one plan, offering protection for medical emergencies, lost luggage, and trip cancellations. The policies accommodate varying age groups with specific coverage options for children and seniors, ensuring comprehensive family holiday protection.
Sports Add-ons
We offer optional sports coverage for winter sports, golf, and other activities. This includes protection for equipment damage, theft, and specific risks associated with covered sports. The add-ons enhance standard travel policies for adventure enthusiasts and seasonal sports participants.
Questions
Does travel insurance cover pre-existing medical conditions?
We cover pre-existing conditions subject to specific terms and medical screening. Coverage is temporarily unavailable while we upgrade our booking system.
What is included in extended warranty coverage?
Our warranties cover mechanical and electrical failures, with three levels offering increasing protection from essential components to comprehensive coverage.
Can I get insurance for business travel?
Yes, we offer business travel insurance covering medical emergencies, trip cancellations, and equipment protection for single or multi-trip requirements.
How do I make a claim?
Contact our claims team during business hours with your policy number and supporting documentation like receipts or medical reports for processing.
Are sports activities covered in travel policies?
We offer optional sports add-ons for winter sports, golf, and other activities, which must be selected at policy purchase.
What areas do you cover for travel insurance?
We provide coverage for trips to Europe, the USA, Australia, and worldwide destinations with tailored policies for different regions.
