Your family member needs your help, and you cannot let them down.
At Castle Vets, we are dedicated to providing top-notch veterinary care to our beloved pets. Our mission is to deliver exceptional service, compassion, and expert care to all our patients. As an independent vet practice, we pride ourselves on being a trusted and cherished partner for pet owners in Dorchester and Weymouth.
Our Vision
At Castle Vets, our vision is to create a warm and welcoming environment where pets feel comfortable and relaxed, and their owners feel confident and reassured. We strive to provide personalized attention, tailored to the unique needs of each pet, ensuring that they receive the best possible care.
Our Services
Our comprehensive range of services includes general consultations, vaccinations, microchipping, pet passports, and dental care. We also offer specialized services such as pet orthopaedics, cat-friendly vet care, and our exclusive PetsApp for easy booking and communication. Our team of experienced and dedicated veterinarians, nurses, and support staff work together to provide a seamless and stress-free experience for our patients.
Our Team
Our team is comprised of highly skilled and passionate individuals who share a deep love for animals. Our veterinarians are highly trained and experienced, and our support staff is warm, friendly, and dedicated to providing exceptional customer service. We are committed to ongoing professional development, ensuring that we stay up-to-date with the latest advancements in veterinary medicine.
Our Commitment
At Castle Vets, we are committed to providing compassionate, high-quality care that exceeds our patients' and clients' expectations. We believe in fostering a culture of trust, respect, and empathy, and we strive to make a positive impact on the lives of our patients and their families.
Overall Experience
The majority of reviewers have had an excellent experience with Castle Vets, praising the friendly and caring staff, veterinarians, and reception team.
Staff and Veterinarians
Reviewers consistently mentioned the exceptional service provided by the staff and veterinarians, who were described as friendly, caring, and compassionate. They were also commended for taking the time to explain treatment options and procedures in a clear and understandable manner.
Treatment and Care
Many reviewers praised the high level of care and treatment their pets received, including successful surgeries and effective treatment of various health issues. The veterinarians were credited with making the animals feel comfortable and at ease.
Emergency Situations
Several reviewers appreciated the prompt and effective response to emergency situations, including suspected poisoning and broken bones. The veterinarians' prompt action and expert care helped to save pets' lives.
Minor Criticisms
A single reviewer expressed dissatisfaction with the refusal to sell medication due to a perceived lack of justification, which led to a confrontational exchange. Another reviewer suggested that a bench be provided in the car park for clients who may be waiting for their appointments.
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