Prokil - The Damp Treatment Specialists You Can Trust
For over half a century, Prokil has provided reliable and effective damp treatment, timber preservation, and basement waterproofing solutions to residential and commercial properties. Founded on a deep understanding of damp-related issues and a commitment to customer satisfaction, we've established ourselves as leading damp treatment specialists in the region.
Our Expertise
We offer a comprehensive range of services to address every aspect of damp and timber problems, including:
Damp Services
- Diagnosing and treating rising damp, condensation, and penetrating damp.
- Comprehensive damp proofing solutions including cavity wall ties, drainage systems, and plaster repairs.
- Prompt and effective removal of mold and black mold.
Timber Services
- Comprehensive treatment for wet rot, dry rot, and woodworm.
- Repair and replacement of damaged timber structures.
- Expert advice on timber preservation and protection.
Basement & Cellar Services
- Waterproofing of basements and cellars using durable materials.
- Installation of drainage systems to prevent water ingress.
- Comprehensive repairs to resolve flooding and moisture issues.
Why Choose Prokil?
- Experienced Professionals: Our team of fully trained surveyors and technicians have extensive experience in diagnosing and resolving damp issues.
- Tailored Solutions: We provide personalized solutions based on the unique needs of each property.
- Quality Materials: We use only high-quality materials from trusted manufacturers.
- Competitive Prices: We offer competitive prices and transparent quotes.
- Customer Focused: We prioritize client communication and satisfaction throughout the process.
Our Commitment
At Prokil, we are dedicated to delivering lasting solutions to damp and timber problems, ensuring our clients can enjoy dry, comfortable homes and buildings. With over 50 years of experience, we are confident in our ability to address your damp concerns and restore your property to its best possible condition.
Overall Experience
The reviews provide a mixed assessment of the company, with some customers having a positive experience and others expressing disappointment and frustration.
Positive Aspects
The company's professionalism, friendly and knowledgeable staff, and high-quality work were praised by many customers. Several reviewers mentioned the thoroughness of the surveyors and the courteousness of the team members who carried out the work.
Negative Aspects
Some customers were unhappy with the company's communication, citing issues with response times, cancelled appointments, and unclear quotations. Others felt ripped off by additional charges and what they perceived as poor value for money.
Specific Issues
Some specific issues mentioned by reviewers include:
- Unresponsive to online inquiries
- Failure to provide clear quotations and explanations of work
- Additional charges for VAT and other services
- Poor communication and cancelled appointments
- Inflexibility with payment methods
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