Dependable workwear for a hardworking Britain
The Hill Surgery offers a comprehensive range of healthcare services to the residents of Hastings and the surrounding areas. Our team of experienced GPs and healthcare professionals are dedicated to providing high-quality care and ensuring that our patients receive the best possible treatment.
General Medical Care
- Chronic disease management
- Acute and chronic illness treatment
- Travel vaccinations
- Minor injury and illness care
- Health screenings and examinations
Advanced Services
- Chronic disease management programs
- Enhanced Health Management (EHM)
- Advanced Diabetes Management
- Weight Management Clinic
- Travel Health Clinic
- Sexual Health Clinic
Patient-Centred Care
We prioritize patient-centered care by:
- Providing clear and concise explanations about diagnoses and treatment options.
- Involving patients in shared decision-making and treatment plans.
- Ensuring that patients have access to appropriate resources and support.
Innovation and Technology
The Hill Surgery embraces technological advancements to enhance patient care. We utilize:
- Online consultations and e-prescribing services
- Secure online patient records
- Telehealth consultations for convenient remote care
- Patient portal for online appointment booking and medication management
Community Involvement
We actively engage in the local community by:
- Supporting local charities and healthcare initiatives
- Participating in health fairs and community events
- Providing health education workshops and screenings
Our Team
Our team of dedicated and experienced professionals are committed to providing personalized and compassionate care. Our GPs and healthcare assistants are highly skilled and dedicated to delivering the highest quality care.
Patient Experience
The majority of reviewers have had a poor experience with this GP surgery, complaining about lengthy phone queues, difficulty in getting appointments, and feelings of incompetence from doctors and staff.
Ineffective Phone System
Recurring comments mention the frustrating experience of trying to get through to the surgery by phone, with long waits and unhelpful staff. Reviewers have described being placed on hold for over 30 minutes, only to be told they need to make an appointment to discuss their issue.
Missed Diagnoses and Poor Care
Several reviewers have reported missed diagnoses or poor care, including delays in treating serious conditions. One reviewer mentioned being told to phone back to get a call back, only to be met with unhelpful staff and inconsistent care.
Lack of Empathy and Unhelpful Staff
Many reviewers have described feeling unheard and ignored by surgery staff, with some staff members being unhelpful and defensive. One reviewer specifically mentioned the practice manager being unhelpful and lacking empathy.
Positive Experience
One reviewer, Karen Richards, had a positive experience with a GP named Dr. Mohan, who listened attentively and provided decent care. Another reviewer, Nathan Welch, praised the surgery's online registration system, friendly reception team, and LGBTQ+ sensitive care.
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