At Active Mobility, we understand the importance of living life on your own terms, and that's why we're dedicated to providing mobility solutions that cater to your unique needs. Our team of experts is committed to helping you regain your independence and confidence, so you can enjoy life to the fullest.
Our Vision
Our vision is to empower individuals with mobility limitations to live their lives without restrictions. We believe that everyone deserves to have access to the right equipment and support to maintain their independence, and that's why we offer a wide range of mobility solutions designed to meet your specific needs.
Our Services
At Active Mobility, we offer a comprehensive range of services designed to help you find the perfect mobility solution. From mobility scooters and wheelchairs to rise recline chairs and stairlifts, our product range is designed to cater to your every need. Our team of experts will work closely with you to understand your requirements and provide personalized recommendations to ensure you find the right equipment for your lifestyle.
We also offer a variety of services, including:
- Free UK mainland delivery on all our products
- Price match promise, so you can be confident you're getting the best deal
- Free help and support, so you can get the most out of your mobility equipment
- Motability scheme, which enables you to lease a new mobility scooter or electric wheelchair every three years using your government-funded mobility allowance
- In-store servicing, so you can get your equipment serviced and maintained with ease
Our Commitment
At Active Mobility, we're committed to providing exceptional customer service and support. Our team of experts is dedicated to helping you find the right mobility solution for your needs, and we'll work closely with you every step of the way. We understand that every person is unique, and that's why we take the time to understand your requirements and provide personalized recommendations to ensure you find the perfect solution.
Our History
Active Mobility has been providing mobility solutions for many years, and we've built a reputation for exceptional customer service, quality products, and expert knowledge. Our team of experts has years of experience in the mobility industry, and we're dedicated to helping you find the right solution for your needs.
Overview of Customer Experiences
Excellent Customer Service
The majority of customers have praised the exceptional customer service provided by Active Mobility. The staff is knowledgeable, helpful, and goes above and beyond to ensure customers' needs are met. They are particularly lauded for their patience, kindness, and willingness to explain the features and maintenance of mobility aids.
Satisfaction with Products and Services
Customers are very satisfied with the products and services offered by Active Mobility. They appreciate the wide range of mobility scooters and chairs available, and the staff's ability to help them choose the most suitable option for their needs. The company's after-sales service is also commendable, with customers receiving prompt assistance and support when required.
Personalized Experience
Several customers have mentioned the personalized experience they received from Active Mobility. The staff takes the time to understand their specific needs, and provides tailored solutions to address their concerns. This personalized approach has earned the company a loyal customer base.
One Negative Experience
Unfortunately, one customer had a negative experience with Active Mobility, citing poor aftercare and unfulfilled promises. This customer was eventually forced to seek legal advice and resolved the issue, but not before experiencing significant frustration and disappointment.
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